5046 results found
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Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
10 votes -
Add Contact Information of the User/Contact assigned to the device
In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.
I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…
1 vote -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
4 votes -
Smart deploy integration
Please can you do a integration with smart deploy to allow a alternative application for application and driver updates to Chocolatey.
5 votes -
Option to prevent auto response loops
Okay need some sort of a rule or ability to prevent loops of auto response triggering 3rd party auto responses and generating infinite tickets until the ticket creation rule is disabled. Maybe something that prevents users or the same email from creating more then so many tickets a minute or hour or a definable amount of time.
3 votes -
Fix button overlap on Script Editor
In the Script Editor page, the "Edit Script" and "Save" buttons are hidden under the "Get Help" and "AI Assistant" buttons. A user may accidentally open a menu instead of saving their script or starting an editor session.
Suggested fix: add the margin-right property to the div to shift the buttons to the left (moving the Get Help and AI Assistant buttons would probably be more effort than it's worth).
3 votes -
Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud
It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,
38 votes -
portal login
Have ability to send customers to the "Login using Activation Link" instead of the "email / password" option. Customers could bypass clicking the "Forgot Password" link.
11 votes -
Signed Powershell scripts
We were looking into deploying a group policy that restricts running any non signed Powershell scripts in our domain environment. However in our testing we saw that Atera fails to run some of it's built-in scripts for Windows updates and other maintenance tasks when this policy is active.
It would be very helpful if Atera can implement script signing to make the environment more secure.
2 votes -
I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.
I want to bring over existing portals without the poor rates Atera has for the same products.
91 votes -
Automatic Time Entry recording (for billing of automation)
Automated tasks (Automation Profiles, and remedial scripts) should create tickets and assign time against them, so we can illustrate value for fixed cost clients, or so we can bill by-the-hour clients for work done on their system.
If we could define the amount of time it would take to manually perform the action, the automation will record that time every time it runs.
3 votes -
Open Knowledge Base Access
To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.
6 votes -
Atera 'new' ticketing UI is a cluttered mess
That new ticketing UI is atrocious, vulgar and nasty.
Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.1 vote -
Need a Ticket Type of Test
We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.
3 votes -
Add color options for custom statuses so they don't blend in with other statuses.
Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.
8 votes -
passkeys
Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.
7 votes -
File explorer in Devices
it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.
7 votes -
contains
Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.
Example: Identify Old Processors with i5-3 to i5-7.
5 seperate "contains" filters seperated by "or" operatorIdealy:
One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.
4 votes -
stay logged in to mobile app
option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.
The login process for the mobile app is clunky and overly burdensome to have to do all the time
4 votes -
[RMM Patch & Automation][IT Automation] Run on next schedule
Can the Atera Automation be configured to follow the set schedule time and if the device is offline to not execute the automation until the next schedule time ?
The problem: Atera Automation will proceed as soon as the device is back online and I want to avoid that. I want the Atera automation to wait until the next scheduled time. User may be in a webinar or web meeting and not a good time for the PC to re-start or shutdown, etc.2 votes
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