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4711 results found
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Connect to linux device with ssh on other port than 22
As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.
2 votes -
Personal Password
I am used to using Teamviewer where I can set a password that only I know before accessing the device. I even have the option to do MFA so I get prompted on my phone if I want to allow the remote connection into a device. These features would be great on Atera.
1 vote -
Make Fit to table width save in a view
It would be nice to have the "Fit to Table Width" option save with a custom view. We swap devices a lot in our environment, and to have that auto adjust along with the view would be great!
1 vote -
Security - Potential CVEs XLS file export
At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.
7 votes -
ESET is not responding to my support requests
First off, I'm trying to provide feedback, but selecting that section only opens the "Have an idea for a new feature?" so that is why my feedback is here. The issue I am having is that ESET has never responded to my support requests, I have submitted three requests and have never heard back from anyone. The irony is that I just received a request from ESET for feedback on how their support service performed. This reflects badly on Atera because you are referring ESET.
1 vote -
Integrated Quote System for Technical Support Requests
It would be useful to implement an integrated system for creating quotes directly from technical support requests. This feature would significantly improve operational efficiency and transparency with customers. Here's how it could work:
1, When a customer requests an intervention (e.g., for a server issue), the
system would allow for immediate quote generation.-
The quote would automatically include:
2.1-Hourly rate (differentiated for on-site or remote interventions)
2.2Estimated time required (non-binding in case of unforeseen issues)
3.The customer would have the option to:
3.1-Accept the quote (by printing, signing, and stamping it, then attaching it as
an acceptance response)
3.2-Reject the quote4.The system would also allow for notifying the customer of the start and end time of the work.
This feature would enable more efficient management of intervention requests, providing customers with a clear overview of costs before proceeding with the work. This would improve communication, reduce misunderstandings, and increase customer satisfaction.
It would be useful to implement an integrated system for creating quotes directly from technical support requests. This feature would significantly improve operational efficiency and transparency with customers. Here's how it could work:
1, When a customer requests an intervention (e.g., for a server issue), the
system would allow for immediate quote generation.-
The quote would automatically include:
2.1-Hourly rate (differentiated for on-site or remote interventions)
2.2Estimated time required (non-binding in case of unforeseen issues)
3.The customer would have the option to:
3.1-Accept the quote (by printing, signing, and stamping it, then attaching it as
an acceptance response)
3.2-Reject the…1 vote -
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Queue actions for offline devices
Queue actions for when device comes online. When devices are offline you are unable to give it commands like:
Restart
Install/uninstall software
Install updates
Run a script
EtcIt would be great to add actions that will be triggered the next time the device is online.
Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.
4 votes -
Integrate with QuickBooks Desktop & Enterprise for posting invoices
Integrate with QuickBooks Desktop & Enterprise for posting invoices
1 vote -
General Ledger accounts for importing ticket invoices
add general ledger information for importing invoices into accounting systems
1 vote -
threshold wildcards
Make it so you can use wildcards when monitoring service names. Different versions of Windows use different names for services. For example:
Microsoft Defender Antivirus Service
Windows Defender Antivirus ServiceIf we could enter wildcards we would be able to look for:
*Defender Antivirus Service
As long as something matched you wouldn't get an alert. Same issue with the firewall. There are different names between different versions.The next step would be to add logical operators. So I could look for Microsoft Defender Antivirus Service OR Windows Defender Antivirus Service
1 vote -
Detailed logging for Users
Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.
3 votes -
Multi Tenant Azure AD Sync
The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.
3 votes -
using the Description filed to setup automation ru
it would be awesome if we can use the description field in the ticket to setup an automation rule, for example > if the description filed contain a word > assign to technician
1 vote -
Widget
This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.
I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.
I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a real-world example, JIRA by Atlassian has such a feature.
I want this feature so that I can then have on my Dashboard for the whole company to see, what tickets, for what client were resolved. This whole give us the ability to see trends better, not only for the ticket type, but technician trends as well.
This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.
I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.
I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a…
1 vote -
API: Include Ticket # in response when I create a ticket
As it stands, if we want to use the API to create a ticket and then interact with it, we need to create the ticket and then constantly poll the API to find the ticket.
Since any API request has to involve a response from Atera servers regardless, could the Ticket# of the created ticket be included in the response?
This could be expanded to other API calls, i.e., when you create a customer, alert, contact, device, etc.1 vote -
Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
15 votes -
SSD TB written threshold
It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.
4 votes -
Assets Log and Per Company
Can we please under Assets of each company have a log who it was assigned to previously if pulling a report to show as an example screen was at user 1 from 2009 until 2010 as well as assign asset groups to certain companies? We dont want 100 boardroom devices showing part of dropdown, just selected groups as a example, screens and desktops
1 vote -
Battery Threshold category
Battery threshold alarm, please...
Not currently available in the custom section (like hd space etc...)3 votes -
Enhancing Remote Access Management: Integrating Atera Agent for HTML-based Device Control
The ability to remotely access devices such as ILOs, Switches, Copiers, etc., directly from the console via the Atera agent would be greatly appreciated. This feature would enable more efficient and simplified management of these devices, thereby providing a smoother and more productive user experience.
5 votes
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