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  1. PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!

    3 votes

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  2. We were looking into deploying a group policy that restricts running any non signed Powershell scripts in our domain environment. However in our testing we saw that Atera fails to run some of it's built-in scripts for Windows updates and other maintenance tasks when this policy is active.

    It would be very helpful if Atera can implement script signing to make the environment more secure.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  3. It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.

    I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.

    3 votes

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  4. Add "Notes" field to Client profile. And exterior (second) email address field for contacts. Make search possible by both

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
    Thanks.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. option to schedule an open ticket instead of creating a new one

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. We have been using ESET for years and we would like to have it integrated with Atera. I understand ESET is now available in the US. It would be very helpful if it could be expanded to Canada as well.

    3 votes

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  8. In new UI the Ticket status and the Ticket reason are on different sides of the UI.
    It will be more convenient if tit will be in same place

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...

    A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..

    In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. New interface has on the right handside on the bottem the Calendar event option.
    would be realy helpfull to have on the top

    Status -> Assign Technician -> Type -> Activity Status -> Calendar Event.

    It can be shown with only the Date and if not planned in the button "New Calendar event"

    This way it is a little bit faster to work with and you can directly see if an ticket is planned.

    2 votes

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  12. When schedule time in google or outlook, it would be helpful if I can cusotmize the title. for example, I want that the name of the customer will be added automaticly after the [Atera #TicketNumber]. It would be great if the details of the ticket or the customer address also will be transfered to the calendar event.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.

    11 votes

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  14. Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.

    5 votes

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  15. I would love the ability to 'tag' devices, or be able to place devices in multiple folders. So you could either tag devices with 'server' or 'finance' or 'sales', or be able to put device in multiple folders, eg 'building a' or 'site b' or 'servers'.

    You get the idea... :)

    49 votes

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  16. it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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  17. When you filter your devices into folders like we do (servers. workstations, production) You lose some important view that can only be viewed by the "all" tab I would like to see all the stats under the filtered folder view like patches, health and frankly all others.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. When using search or filters I should be able to use device information like serial, model, make, battery health, etc

    The more filters and search attributes possible the better.

    What would I use them for? For example if I want to deploy an app, script, or path to a model of device.

    Maybe I want to make groups of devices that are the same model for driver patch deployment.

    A user calls and all they can give me is the asset tag or serial. Should be able to look up the device.

    3 votes

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  19. Helpdesk agent to be translated in French

    15 votes

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  20. exagrid backup

    2 votes

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