4715 results found
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report for automation profiles assigned per folders
This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.
1 vote -
withsecure integration
Withsecure 3rd party integration, like the another serurity softwares.
5 votes -
PandaDoc
PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!
4 votes -
Patching & IT Automation: Exclude Preview Updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
13 votes -
Favorites should be easier to get to and personal
Make favorites easier and more personal. It takes longer to get to a favorite than to search for it the normal way. Also, favorites should be agent specific (or have a separate "agent" favorites?). My favorites are not the same as everybody else in the group.
1 vote -
Have CVEs show up under associated device, alerts/tickets, dashboard.
- CVE show up under the associated Device (Wks,Srvr,etc)
- Create alerts / tickets based on CVE / Device. rules for severity.
- CVE should affect severity and have an icon at the top of the device view screen.
- CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
25 votes -
support time-based automation rules in cascade
Would like support for time-based automation rules in cascade.
As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.
3 votes -
It would be nice to be able to exclude certain windows event errors from sending an e-mail. So not the event ID but the particular error
It would be nice to be able to exclude certain windows event errors from sending an e-mail. Not the event ID but the particular error message if it is not causing an issue with the system.
1 vote -
Better notifications and android auto
Please increase notifications so that you can choose a specific client for new open tickets before assigned, it will also be awesome that these notifications come up on android auto, so if I leave early I don't have to check my cell all the time while driving, it can pop up like a whatsapp message on android auto and read it aloud, you guys know we always trying to access when we not at the office, the app needs some consideration, I also can't push any scripts from the app
1 vote -
Agent Chat API
Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.
2 votes -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
8 votes -
SNMP Table
We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.
4 votes -
Login and user activity history of any device.
Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later
10 votes -
System alerts for end users
It would be nice for the HelpDesk agent to be able to send push alerts/notifications when tickets are updated/changed, when there is a known system outage, etc.
1 vote -
SysAid Integration
Hi,
I'm using SysAid as my ticketing system.
Can you integrate Atera to it so we'll get all user's device info from Atera to SysAid or Vice versa?1 vote -
blocking software from launching
It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.
5 votes -
Ticket Automation - Customer Grouping
Regarding Ticket Automation, if there was a way to consolidate rules to customer sites
For example; I have over 40 rules and 5 rules per customer
1 vote -
Adjust the timeout period when machines go offline.
When machines go offline I would like to be able to reduce the time it takes to show the machine as offline in the dashboard. Right now it is 3-5 minutes. I would like to be able to manually specify this timeout period.
1 vote -
Connect to linux device with ssh on other port than 22
As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.
2 votes -
Personal Password
I am used to using Teamviewer where I can set a password that only I know before accessing the device. I even have the option to do MFA so I get prompted on my phone if I want to allow the remote connection into a device. These features would be great on Atera.
1 vote
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