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4828 results found
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1 vote
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Work from Home api
Expose Work from Home (WFH) via the API. We need to be able to identify the workstatations/contacts that have WFH enabled so we can bill appropriately!
1 vote -
Alerts for Deleted Devices
Send email or alert anytime a device is deleted. This ensures no gaps in patching if insider risk or incidents occur.
1 vote -
when resorting cols in the ticket they need to stay how i set them
The new ui for tickets doesn't fit on a single screen and the order they put the data cols in is useless (who cares about sentiment its a joke) when I reorder or remove COLS from the ticket screen the changes should persist instead of resetting every time page reloads. I need to have it so statuses of the ticket are FIRST .
3 votes -
Link Asset Inventory status to the Devices tab — they should be the same record
What I'm asking for: Surface asset status directly on the Devices tab — either as a column or inline on the device record — so I can see at a glance whether a device is Retired, In Stock, or In Use without leaving the tab. Even better, link the Asset record to the Device agent so they're the same object, not two parallel lists.
2 votes -
Patch & Automation Feedback Too Vague
This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.
It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.
We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item along the way.
This arbitrary message of "Unable to fetch information from agents." is absolutely ridiculous... why did it fail to fetch? How far did it get in the process? What happened in the process? Is the agent responsive?
MORE DETAILS!!!!!!
This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.
It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.
We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item…
5 votes -
Text Message (SMS) Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
50 votes -
Atera mobile app
A way to change conversation thread order in mobile app, so the newest correspondence is top instead of having to scroll all the way to the bottom of the ticket to see new conversation.
1 vote -
Trigger scripts/automations to run via availability monitoring.
It would be nice to queue up a script to run when a device comes online. Perhaps tied in with availability monitoring.
1 vote -
Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application
I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little greedy, it would be really nice to integrate with a GPS asset tracker like Samsara so that we know where all of our devices and equipment are at any given moment without having to go to one more system. Looking for a more all-inclusive solution to better support our team.
I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…
822 votes -
Battery Health for Surface Laptop and 2 In 1 tablets
I would like to be able to view battery health for MS Surface Laptop/Tablet and 2 In 1 laptop/tablet.
1 vote -
standard ticket filter (status: open/pending) should be (statustype: open/pending
standard ticket filter
Ticket lists often start with the standard filter open/pendingin case of self defined ticket statuses like "waitung for customer response (pending)" it would be much more effective to filter statuses OF TYPE open/pending
1 vote -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage of the asset. There should be very few, if any, cases where administrators are prevented from managing their own asset data.
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
2 votes -
Softwarepackages
To faster search for an Softwaretamplate it would be fine to have an overview.
I don't know the name of all packages and some will not be shown while typing, because the naming is different.
When the same software can appear under different names (Office 365, Microsoft 365, M365, or Firefox in different languages), it's hard to find the right package by typing alone. A browsable, alphabetical overview would make building bundles much easier.
I hope you know what I mean.1 vote -
sort by column
sort by column for each column that is shown in the gui. In the customer view it is still for all columns. In device view not for device type. please when adding a column add the sort function for each.
1 vote -
Indicator on an open ticket tab when a new comment is posted
Please provide some kind of indicator when a new comment is posted on an open ticket to the ticket tab, i.e a green or pink dot in the place of the users initials next to the ticket number. Those initials mean nothing. You could use the empty white space above the ticket tabs to also include metrics like recent comments and activity.
1 vote -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
2 votes -
User ID in .csv download
We want to do a monthly download of assets as a backup to online inventory. In current .csv download 'user ID' column is blank even for those assets I have tied to a user. Can we add 'user name' to this .csv (or replace this useless column w it).
1 vote -
Ticket Form Filtering & Access Control
We need the ability to filter tickets by Ticket Form on the Tickets page, as well as display Ticket Form as a column.
We also need form-level user access/visibility controls, so administrators can choose which users or groups can see and use each ticket form.
Some forms are intended only for IT, such as incident or sanitization forms, while others are intended only for HR, such as onboarding and offboarding forms.
Having every ticket form visible to every user is confusing, cluttered, and impractical, especially as the number of forms grows.1 vote -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
3 votes
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