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4772 results found
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Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
White label to app center products
We need to get white label option and better integration to "hottest" apps in your portal. I need unified as possible experience for my customers.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes -
Granular Schedule under IT Automation
it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.
2 votes -
Exagrid
exagrid backup
1 vote -
For roles and permission: ability to create groups of technicians and then assign those groups to the customer
For roles and permission: ability to create groups of technicians and then assign those groups to the customer so they can have access to the clients. As soon as you add a new technician to a group, that technician will then have access to X client. As of right now, if we create a new customer, we then need to go to each technician and give them that access. It can take a long time. A lot of our technician have a different role each.
10 votes -
Support from other software manufacturers
Extended software support for queries and displays, e.g. the status of the companies Eset, Altaro, Hornetsecurity, Securepoint AntiVirus, BackupAssist.
8 votes -
"Last Seen" field on devices screen and export
Add the device's "Last Seen" field as a column on the devices screen and export.
I use this to ensure that employees are adhering to IT policies
2 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
Quick Reply Template Custom Variables
Please add a variable for the "Customer Main Contact".
This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...
2 votes -
Display a list how many devices a customer has.
Would be convenient to see how many devices each customer has instead of having to create a report.
4 votes -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
3 votes -
Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new status can be selected
-History/Traceability - when assets are checked out, checked in, status is changed, etc. it is important to have a full history of what happened with the asset.
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
1 vote -
1 vote
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Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.
Tool will scan servers and PCs for sensitive files containing SS#, DL#, Card Info, etc.
A report will be generated for each device along with a .txt file containing a list of file paths, which could be then feed into a script or encryption system.What about a tool which would encrypt sensitive documents and provide key management to end user as well as a back door for IT or designated key custodian.
33 votes -
End User Notification Screen
Ability to push a notification screen to end users displays. Fill in the text you want to publish and select between levels "Information", "Alert" or "Warning". Customize each level to not require or require end users signature to be able to close the notification screen. All notifications will be stored so you can go back in history and view what the notification was about and who signed it off at what time.
Also have the ability to keep the notification during a period of time so if someone is on leave or vacation and comes back during the notification period they will get the notification, but if they come back after the notification period ended they won't get any notification.
Example Scenario: A server is physically broken and needs replacement, but informing all end users via email is not effective. Instead use this notification screen and push out that information so everyone knows the status. Let the end users sign off that they have read the message before they can close it and they won't be able to say that they wasn't aware of this issue.
Also make it possible to group the notifications per customer or folder or all users when doing the distribution. Furthermore make the save history use custom filters so we can build our own saved notifications per customer or folders and so on.
Ability to push a notification screen to end users displays. Fill in the text you want to publish and select between levels "Information", "Alert" or "Warning". Customize each level to not require or require end users signature to be able to close the notification screen. All notifications will be stored so you can go back in history and view what the notification was about and who signed it off at what time.
Also have the ability to keep the notification during a period of time so if someone is on leave or vacation and comes back during the notification period…
8 votes -
Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
2 votes -
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
2 votes
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