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5038 results found
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Sound and Notification for Replies
It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.
20 votes -
Hardware Inventory report to filter by endpoint creation date
Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.
2 votes -
Notifications by text message when tickets created or assigned
Ticket Automation rules can be made to email technicians when ticket created or assigned. I have been able to add to email to text for mobile carriers but recently, we get bounce back notification when emailing "mobilenumber@txt.att.net". Would be nice feature to allow for sending message by text.
2 votes -
Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules
some customers don't wanna get notification mails
it would be great to have an option at cusomer data not to send such mailsit would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
so we could see if the customer usually gets mails but decide for an other option at creation of a ticketalternatively a condition "contains not" at ticket automation rules could be a workaround
send mail if customer name contains not "(no mail)"4 votes -
TIME ENTRY
New interface for tickets has a stupidly small time entry box that cant be resized.
Clearly who came up with it isnt a user of the system.9 votes -
Customer Health Report: Displaying the Number of Monitored Devices Within a Specific Period
Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.
2 votes -
Timesheet Reporting
Please can you provide the ability to see time recorded in hours:minutes and not decimal.
2 votes -
contract
Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.1 vote -
splashtop auto lock remote pc once disconnected
Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over
3 votes -
Technician blocked from making changes based on ticket status
There is no way to "lock" a ticket so a tech can't make changes.
This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.
We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.
2 votes -
User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
Remote Admin approval for Windows installs
Like admin buy request
1 vote -
1 vote
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IPv6 feature for the IP login list
We use the 2FA feature to secure oure logins, but would like to use the IP whitelist feature too. Except this is curently not able with the use of IPv6, we would like too use this feature.
3 votes -
time entry in new UI feature regression
in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min
in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours
Please bring back the :xx shorthand for only minutes
8 votes -
Atera Agent Version
Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.
A system report for this would also be helpful, but is not as essential.
This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
We have also found versions from 1.7 all the way up to almost the latest still needing updates.Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.
A system report for this would also be helpful, but is not as essential.
This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
We…7 votes -
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
Search for Custom Assets
Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).
It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.
2 votes -
Password Box Display for Long Passwords
In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.
2 votes -
Keep it simple : ( For MSP's )
[+] Group ( by Customer )
- Device 01
- Device 02
- Device 031 vote
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