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4973 results found

  1. Ability to automate alert emails based on custom fields like we can default ones.

    5 votes

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  2. 4 votes

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  3. It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.

    So please:
    Fix the permission issues for the required folders
    Add the ability to use admin rights to install apps.

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. 3 votes

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  5. Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.

    Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  6. I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Would be nice if it was possible to get a Windows Alert when a new ticket gets created.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  8. For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.

    5 votes

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    2 comments  ·  Agent  ·  Admin →
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  9. We are using Atera for an internal IT team and would like to be able to pay for our service using a purchase Order rather than by credit card.

    1 vote

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  10. It would be very nice, if a changed agend name would also be changed in the Splashtop window. It looks like the Splashtop Window is using the computername. If more splashtop windows are open, so its difficult to get back to the right device.

    3 votes

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  11. 7 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. We don't use the helpdesk agent and ticketing system but want to allow endpoints to create chats with us

    6 votes

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  13. When deleting an agent or attempting to execute an automation profile (i.e. run scripts) the tasks should go into a queue that will execute when the agent goes back online. There should be an option for a timeout for the tasks in the queue.

    When deleting a whole customer agents that were offline at the time end up in the "Unassigned" "customer", which is annoying and requires manual cleanup.

    When running scripts with an automation profile (e.g. to get a report) one has to manually schedule the task to catch all the machines online with the profile, otherwise the profile…

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  14. When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  16. It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?

    2 votes

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  18. We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Need to email customers in bulk based on selectable criteria for both alert emails and marketing. IE Critical Vulnerability found for Windows users, web service down, known outage, holiday message re opening hours, new products or features available etc. This will save much time fielding calls and tickets about know issues and improve communication with customers and marketing.

    3 votes

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    1 comment  ·  Admin →
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