4802 results found
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Show applied patches on each device
When patches are applied via Atera, they do not show up on the server itself.
It would be great to see them there as well and sometimes it irritates some customer
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add option for discounts on products/services on invoices
Add a line item on invoices to offer additional discounts
3 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
Script als Anderer Benutzer ausführen
Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin
3 votes -
Timesheet report add links
In the report add links for each values.
Example : Add link to the ticket for Ticket ID and Title and Customer Name...5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Reports and exports more effective
Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
Bonne journée à tous4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add MAC Address, device name, domain, user to Device Advanced Filtering so they are filterable on the Device page.
The search bar improvements that were made on Jun 29, 2021 are great but adding them as filterable items in Advanced Filtering on the Device page would make it so one can filter based on those fields, filtering on them to target for specific actions such as software deployment or scripts.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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environment variables in Mac script or Terminal
I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Schedule items and schedule items in the office 365 calendar.
So I can create a ticket and schedule an item in the 365 calendar.
But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
Come on. that has to be a feature ASAP.Schedule ticket with associated 365 calendar entry.
4 votes -
Device view to show monitored devices by the agent
at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".
at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.
you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored…
3 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Un-merge time entries when un-merging tickets
When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Credential Exchange for Patch Management and automation tasks
Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.
4 votes -
Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
Queue for Patching
Ability to have queues for patching as for example, some servers have to be updated in a specific order. I have to wait for the updated server to be online before updating the next one.
1 vote -
I would like to add an automation to a customer folder whether it's empty or not.
I would like to add an automation to a customer folder whether it's empty or not.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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An allowed domain list for tickets.
An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system
4 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Money Block Report on all customers
A report on all customers
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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