5045 results found
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Script feedback when running a cleanup automation
I would like to request that the script location be changed from WINDOWS/TEMP to possibly the Atera folder, or some other location. This way when we run a cleanup automation that includes the WINDOWS/TEMP folder in the script, the file does not get deleted during the process, giving a -1 error on the automation report as failed. The script is being deleted during the process causing this issue. Script is placed in the WINDOWS/TEMP folder right before the automation runs.
1 vote -
TeamViewer integration for MAC OS
I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.
4 votes -
Please have last logged user show the current user logged in and update with every user that loggs in so that searching by user is correct
Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.
5 votes -
Email Append to Ticket
Email Append Feature: Allow the ability to send an email that is out-of-band to append to an existing ticket. Sometimes users or vendor will send updates that are not part of the ticket thread that we need to include into the history of the ticket. By forwarding the email with the standard convention in the subject with something like #TicketNumber it could append the ticket with the email contents.
UPDATE: By forwarding a ticket to Atera with "Fw:" in the subject it will automatically create a new ticket with the forwarded contact user's information. Also, using "[#<ticketnumber>] will append to…
2 votes -
Device and Customer Reports
We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.
CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.
6 votes -
16 votes
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Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles13 votes -
Risk assessment
Scan for unsecured sensitive data such as Credit Card and Social Security numbers. A score-based report would be nice with this as well.
5 votes -
Mobile App
Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.
1 vote -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
4 votes -
seim integration
with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues
2 votes -
faire des interrogations Wmi
Avoir la possibilité de faire des interrogations Wmi pour récupérer information sur les postes clients afin de surveiller des logiciels installés sur les postes ( exemple délai avant expiration et/ou protection en temps réel active pour les solutions Fsecure)
2 votes -
The scroll bars (line) are useless and need to be at least 4x wider, please configure normal scroll bars
It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.
3 votes -
Change ticket created time
When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.7 votes -
Customer service chat that go directly to feature request
If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.
1 vote -
Update relations on more than 20 devices at a time
To be able to bulk update relations with for more than 20 devices at a time.
1 vote -
See Support Tickets within Atera Portal
Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal
1 vote -
Permission Levels
Provide more permission to users.
Give permission to assign to folders to not just admin, permission to create IT automation too.10 votes -
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
14 votes -
Software inventory to include Microsoft store apps/appx packages
More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.
we now cant run a software inventory to find out who has the softphone.
visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers
12 votes
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