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  1. 16 votes

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  2. Customize the amount of time
    Mass pausing for devices
    Pausing based on Automation profiles

    13 votes

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    2 comments  ·  Alerts  ·  Admin →
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  3. Scan for unsecured sensitive data such as Credit Card and Social Security numbers. A score-based report would be nice with this as well.

    5 votes

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  4. Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.

    1 vote

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    0 comments  ·  Admin →
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  5. Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.

    4 votes

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  6. with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues

    2 votes

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  7. Avoir la possibilité de faire des interrogations Wmi pour récupérer information sur les postes clients afin de surveiller des logiciels installés sur les postes ( exemple délai avant expiration et/ou protection en temps réel active pour les solutions Fsecure)

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  9. When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
    By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
    This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
    Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. To be able to bulk update relations with for more than 20 devices at a time.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  12. Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. Provide more permission to users.
    Give permission to assign to folders to not just admin, permission to create IT automation too.

    10 votes

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  14. At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.

    we now cant run a software inventory to find out who has the softphone.

    visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers

    12 votes

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    1 comment  ·  Reports  ·  Admin →
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  16. We need EU hourly format

    15 votes

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  17. Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. It would be really helpful to be able to hide/ignore certain updates on a per device basis and would actually work with the windows update on the device to also hide and ignore it..

    2 votes

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  19. Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. Dear Sir or Madam,

    For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.

    From how many failed login attempts in which time period should a message be issued.

    The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.

    With kind regards

    3 votes

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