4693 results found
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Edit Relations by (part of) device name
The possibility to automatically move agents from unassigned to a specified folder by part of the device name should be added.
For example:
If agent name contains "PC" move automatically to folder "Computers"
If agent name contains "Server" move autmoatically to folder "Servers"This would take a lot of hassle out of getting agents in the right place just so they can get the right automation profiles.
1 vote -
Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Pagination Improvements
Where Pagination is applicable, can we add the ability to change the default view of 10, 25, 50, etc?
Ability to be able to save our preference in Settings.
Add Pagination and quick filter box to Devices Tab.
4 votes -
Timeout for monitoring
We monitor a couple hundred SNMP devices and websites and sometimes it alerts that a device is down but we can still reach it anyway.
Therefore, we would like to be able to adjust the timeout for monitoring these devices (e.g. check SNMP device every 5min or something)4 votes -
Usage AnyDesk
The AnyDesk Client is registered with the Atera AnyDesk license, the AnyDesk Portal (MyAnyDesk) functions as the administrative tool for Atera in order to manage their license and clients. Therefor it is not possible for you to log in to MyAnyDesk in order to see the connections and session comments.
10 votes -
Advanced Filters - Media Type
Media Type is already included in Reports/Audits etc which is fantastic.
What would be nice is to filter devices by Media Type (eg HDD's) so that that a Automation profile (say checkdisk/defrag) can be applied to just the HDD devices.
5 votes -
Bring back the letters on the top when choosing Client
I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)
2 votes -
Add at least a second agent for network discovery
In order to have information for small networks because if an employee is on vacation and therefore the machine is off, we would have another machine chosen as an agent to receive the information
4 votes -
Personal views (Compact, detailed etc) for the different screens (Alerts, Tickets, Devices)
These views will be per technician
Similar to the different views for emails on Outlook9 votes -
Integration with Inty (Similar to Giacom). Or 365 licences are provided by one or other of these two companies.
Api exists from inty, 365 and other inventories could populate into the client in Atera.
1 vote -
CPU Benchmarks
Adding CPU Benchmark value to the Auditor Report. For example values from www.cpubenchmark.net. Those values would help us to determine which PC's are reaching their end of life.
8 votes -
Link Contract to Ticket Type.
It is likely a common scenario that a client is on a monthly retainer for maintenance, so they do not pay extra for fixing problems, but if they want a change made, they get billed by the hour.
There is a way to change the ticket type - Problem/Change. so the ticket is categorized correctly- and a way to change the contract, so they can be billed appropriately, but it would be nice if the Ticket Type could be linked to a Contract so they are billed based on ticket type.
2 votes -
Addition of Click to Call buttons
Click to call button to be added to all telephone entry points both on customer and contacts pages.
In the same way, we can now click to call on the new customer search view9 votes -
add a customer folder dropdown to the software inventory report
This would give users the ability to target a smaller subset of devices for the report. For example we have a folder that contains off-domain laptops.
10 votes -
ADD Intergration
Implement ADD integration.
Allow AAD users to be able to sign in to the Customer Support Portal, instead of having to create accounts for every user, and then assign them to the relevant company based on email address.
6 votes -
Ability to deploy Helpdesk agent with specific parameter.
Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.
10 votes -
Filtering in Customer Dashboard
Like to have the A,B,C,......Z filtering back in the Customer dashboard.
10 votes -
GPI link
For tickets: GPI system. When a ticket opens up, a GPI link is added and it will bring up all the information about the customer. Makes the work easier. It brings up all the info such as software, windows,
1 vote -
Change product family fields required
It would be interesting to change the required fields in the Custom Files>Product family section.
It doesn't make much sense to force you to add Child values to a category.
What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.6 votes -
Order the quick reply templates
It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.
9 votes
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