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4752 results found
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Create/Upload Visio Map and Link endpoints to Geographic Location
We spend a lot of time creating a Visio map/diagram of each client office, and have several clients with multiple workstations performing the same function (Check In/Out, Back Office). Current naming scheme is CLIENTCHECKIN2 or similar, but I would like the ability to upload the Visio map, drop in an object (workstation, printer, etc), and have the object link to the endpoint or monitored device.
I think it would help our clients identify which workstation they are on (left check in vs right) because we find they have difficulty with following instructions to find the workstation name.
Some clients also move workstations around for no reason, so the ability to edit the map from time to time would be a necessity (Once saved, perhaps a button to edit the map, and move objects to new location, then save the new map?)
We spend a lot of time creating a Visio map/diagram of each client office, and have several clients with multiple workstations performing the same function (Check In/Out, Back Office). Current naming scheme is CLIENTCHECKIN2 or similar, but I would like the ability to upload the Visio map, drop in an object (workstation, printer, etc), and have the object link to the endpoint or monitored device.
I think it would help our clients identify which workstation they are on (left check in vs right) because we find they have difficulty with following instructions to find the workstation name.
Some clients also…
3 votes -
Password protect device management
Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Helpdesk tickets reports for non admin users / technicians
To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day
1 vote -
AVAST Integration
Avast Antivirus Integration
12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes -
Alerts for drives paused indefinitely
You should be able to pause alerts for drives specifically
3 votes -
Monitor Scheduled Tasks
I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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password
Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Creating Auto Tickets for specific Threshold Alerts
It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.
6 votes -
Branding on both the client and host system
Allow branding of the remote agent with both name and logo if possible. Also incorporate into the agent a ticket creation area.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Customer ticket overview
Customer just reported since we changed to atera, they can no longer view tickets which their staff have submitted. Would it be possible to have a manager view for a customer so they can view all tickets logged under their account?
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Merge devices
Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.
6 votes -
block or deactivate the agent download URL
Sometimes third party software/provider found the Agent download URL and tried to install it to ensure it is not malicious, so those devices appears on our console. We suggest to create an option to block or deactivate the agent download URL in order to avoid this issue.
1 vote -
Exclude some processes in alarm view of RAM utilization
It would be useful to exclude some processes, like the backup process, in the alarm view of memory usage. Because during backup time the server should use all available memory resources.
1 vote -
calendar
I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.
2 votes -
email encryption
Would be nice if all ticket emails to clients are all encrypted end to end in order to provide users with passwords and other sensitive information.
4 votes -
Scripts, on a case by case basis
When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.
Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.
Or change the overlay window so I can minimize or move it, so I can see the device details.
When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.
Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.
Or change the overlay window so…
3 votes -
Increase 3rd Party Patch Library Regardless of Install Source
Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.
7 votes -
Stolen devices
Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.
2 votes
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