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4971 results found

  1. Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over

    3 votes

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  2. There is no way to "lock" a ticket so a tech can't make changes.

    This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.

    We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.

    2 votes

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  3. Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.

    2 votes

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  4. Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.

    It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.

    32 votes

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    1 comment  ·  Agent  ·  Admin →
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  5. It would be awesome if we could brand the Work from Home web portal with the customers logo, as opposed to just the Atera one. I mean, it could still say 'Powered by Atera' under the logon button or whatever... It would also be nice to get a connection status or update whilst being connected, as opposed to just sitting here waiting. ;)

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  6. 1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  8. We use the 2FA feature to secure oure logins, but would like to use the IP whitelist feature too. Except this is curently not able with the use of IPv6, we would like too use this feature.

    3 votes

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    3 comments  ·  Security  ·  Admin →
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  9. in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min

    in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours

    Please bring back the :xx shorthand for only minutes

    8 votes

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    3 comments  ·  Tickets  ·  Admin →
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  10. If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?

    21 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.

    2 votes

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  12. Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).

    It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.

    2 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  15. [+] Group ( by Customer )
    - Device 01
    - Device 02
    - Device 03

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
    Please ATERA make that available to all

    4 votes

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  17. When I press back or go to a previous page - Remember where I was! It's frustrating to constantly have to scroll back down to where I was!

    3 votes

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  18. AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

    We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Running software reports is basically useless. Please include in the report output and excel download -> the DEVICES Name,User, IP address and maybe more things (maybe a customizable checklist of things to include) to make the report an actionable document. As it is there are too many missing pieces, that must be found elsewhere, and takes a lot of time to make an actionable report.

    3 votes

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  20. The ability to see the apple mac model in the Device/Hardware tab. JAMF can do this...

    3 votes

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