4973 results found
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Timesheet Reporting
Please can you provide the ability to see time recorded in hours:minutes and not decimal.
2 votes -
contract
Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.1 vote -
Windows serial key
The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
Even just the last 5 digits would be useful.1 vote -
splashtop auto lock remote pc once disconnected
Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over
3 votes -
Technician blocked from making changes based on ticket status
There is no way to "lock" a ticket so a tech can't make changes.
This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.
We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.
2 votes -
User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
32 votes -
Branded 'Work from Home' Splashtop Web Portal
It would be awesome if we could brand the Work from Home web portal with the customers logo, as opposed to just the Atera one. I mean, it could still say 'Powered by Atera' under the logon button or whatever... It would also be nice to get a connection status or update whilst being connected, as opposed to just sitting here waiting. ;)
1 vote -
Remote Admin approval for Windows installs
Like admin buy request
1 vote -
1 vote
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IPv6 feature for the IP login list
We use the 2FA feature to secure oure logins, but would like to use the IP whitelist feature too. Except this is curently not able with the use of IPv6, we would like too use this feature.
3 votes -
time entry in new UI feature regression
in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min
in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours
Please bring back the :xx shorthand for only minutes
8 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
21 votes -
ScreenConnect On-Prem Integration
Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.
2 votes -
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
Search for Custom Assets
Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).
It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.
2 votes -
Password Box Display for Long Passwords
In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.
2 votes -
Keep it simple : ( For MSP's )
[+] Group ( by Customer )
- Device 01
- Device 02
- Device 031 vote -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all4 votes -
When using the back button, remember where I was scrolled!
When I press back or go to a previous page - Remember where I was! It's frustrating to constantly have to scroll back down to where I was!
3 votes
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