4996 results found
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Use External Link as Knowledge
It would be useful to have a cleaner way of presenting an external webpage as a knowledge article. For instance, you could place the link of a Microsoft knowledge article into your knowledge base as an article and it would automatically glean the information needed to create the title and description. Then if a user clicks on the article, they are sent to the Microsoft webpage relevant to their issue.
5 votes -
Bulk Add Contract to all Customers
If wanted to Create an Out of Hours contract you have to a) do it one at a time for each client or b) do it on one and clone it to the rest.
I want to be able to create a contract and add it to all customers.8 votes -
Option to unlink Contact from Agent
Currently, if there are multiple Tickets open from one Contact, and the Agent is changed on one, it is automatically changed on the other. This causes issues in three cases.
1- If there is a main Contact for a Customer that all requests go through, there will likely be multiple Tickets open for different devices.
2- For new user/hardware deployments, requests generally come from one Contact. We may get a couple in a row, somewhat overlapped, but unrelated.
3- If a user has multiple devices and has a ticket open for each, as stated in the request below
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44068440It…
7 votes -
Notification History
Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.
24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ssd threshold
Many PCs have HDD and SSD, if I set the temperature threshold for hard disks it notify me even when an ssd became a little hotter.
Considering that an hdd have a threshold of 50° and an ssd could work even at 65° I'd like to set a threshold only for HDDs with a certain temperature and another one for SSDs with a different temperature.
Right now, in summer, I've some customers with SSD and HDD and I'd like to monitore both temperature, but I get ssd notification for 50° that's not interesting to me.
2 votes -
ticket status change
Ticket automation to change status of "resolved" to "closed" within a specified amount of time. Would like the ticket status to change automatically.
7 votes -
Ability to create global folders
Ability to create global folders and assign tags to devices.
Performing maintenance on client servers currently have to go into each client then log into the server one by one which is cumbersome.
Having a global folder where we can see a table of devices, which client they belong to would make maintenance and script running much easier.
Example: It'd be much easier when doing manual backup checks to just have a list of all tagged servers in a global folder so we can just log in one after the other rather than have to navigate to the client, find…
1 vote -
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu. Easier for our customers to access it instead of opening the "Create a ticket" tab and then going to see the KBs
1 vote -
Single contact for multiple clients
Allow one contact to be assigned to multiple clients.
Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.4 votes -
Ability to select multiple Agents from the Folder view
Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.11 votes -
portal
The ability for the client to see time entries in the portal.
7 votes -
The ability to disable services
Today, you can stop, restart and start services that were stopped.
In order to disable a service, you'd need to remote into the device or run a script.
Would be great to have that under the service manager6 votes -
ticket improvement
Split ticket in activities. every activities should have a different contract. like on site and remote support have different price but ticket is the same.
Then after ticket is closed contract nedd to be unchangeble.3 votes -
calendar event
Every time you schedule a calendar event within a ticket, it already shows up on the right side of your screen, but it would be really helpful to have Atera also do an automated "internal note" that lists these calendar details as well (date and time added to external calendar, etc).
This way, employees can see the history of when this ticket was added to a calendar(s).
2 votes -
Patch management alert when a device wasn't patched for x days
Be notified when a device has not been patched for a certain number of days...
11 votes -
alert when end point checks in
It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.
1 vote -
For "click to pay" from email, credit card processing
Stripe Integration
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Multiple Script Execution Behavior in IT Automation Profile
Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to see a users cached windows credential usernames
In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.
It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.
6 votes -
Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us…6 votes
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