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  1. While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.

    The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Add the attachments of the last comment when sent with the variable Contact Last Comment.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. I would love to see a contract builder that looks like this:

    Contract Name:
    Client Name:
    Term:
    Billing Cycle: [weekly, monthly, yearly]
    Bill base amount: [Enter amount or select Asset/Services List*]
    Add Work from Home count? Y/N | Work from Home extended fee per user:
    Add Backups Y/N | Backup Rate per instance:
    Add Endpoint Security Y/N | Number of Seats: | Price per seat:
    Block hours? Y/N
    Number of Block hours:
    Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
    Charge for billable hours in excess of block hours? Y/N
    - Onsite Business hours: $ / [hour, day,…

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. When pulling a report on Microsoft licensing, not all licenses are found. "Windows Embedded" OSs are not included in the report if they don't have a version number. It would be useful to see all licenses, even if they don't have a version number.

    4 votes

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    1 comment  ·  Reports  ·  Admin →
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  6. I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.

    7 votes

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  7. Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?

    2 votes

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  8. With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.

    2 votes

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  9. Get notification when our support address is being blacklisted by Atera

    2 votes

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  10. Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.

    24 votes

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  11. I would like to be able to draw a report on monthly uptime of SNMP, HTTP and other devices.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
    It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.

    30 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. 2 votes

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  14. Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
    Solution would be to include the email subject.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.

    We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.

    Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…

    18 votes

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  16. The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.

    I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.

    19 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    3 votes

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  18. I see others have suggested this. Any progress? Sooner rather than later would be nice.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

    10 votes

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    1 comment  ·  Agent  ·  Admin →
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  20. It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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