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4677 results found
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column
Add a column which shows the applied Automation Profile.
Customer ---> Customer X ---> Devices
Devices ---> Devices List
3 votes -
Schedule wakeup
It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.
5 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
6 votes -
FEATURE REQUEST: MAKE IT POSSIBLE TO ASSIGN A POLICY (FROM POLICY CONFIGURATOR) TO AN AUTOMATION PROFILE
I would like to be able to assign/link a policy to an automation profile.
So I can set this Policy to all our devices in Atera at once.
And to also get the Policy to every new Windows device in Atera, because we assign one automation profile to all new devices automatically when added to Atera.Now I can only add a profile to a customer or Agent and that means I need to keep adding devices to this profile when we create new customers or device manually.
1 vote -
Skip Patches instead of Excluding
Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.
2 votes -
website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
51 votes -
Set description for returned value in snmp
I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.
24 votes -
Link Knowledge base articles to customers
When a article is created we should be able to assign it to a customer and then on the customers page have a knowledge base tab to view all assigned articles
5 votes -
Lifecycle Insights Integration
Lifecycle Insights Integration
2 votes -
Auto assigning of devices to folders
E.g. our old monitoring system could detect the O/S running on the device and we had set the system to organise it into the servers folder automatically.
32 votes -
GPS tracking for tickets on Mobile App
Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.
8 votes -
Delete an agent for offline devices
Setting to automatically delete an Agent from a Customer after it has been offline for a specified period
12 votes -
Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote -
SEPA payment method
I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.
1 vote -
new article
Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.
2 votes -
support R2L ticketing
When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.
2 votes -
Scheduled Report Email Direclty Download Link or attachment
it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.
8 votes -
Onboarding Tickets
When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!
5 votes
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