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4998 results found

  1. Hi Atera Team, Good Day!

    1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .

    1. We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc

    we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.

    4 votes

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  3. Add option to set a due date for a ticket.

    Add Create Date and Due Date columns on the Tickets page

    16 votes

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    5 comments  ·  Tickets  ·  Admin →
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  4. Integrate Whatsapp for messaging with client's on tickets would be great

    25 votes

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  5. It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.

    29 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.

    26 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.

    22 votes

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    0 comments  ·  Billing  ·  Admin →
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  8. Dear Support,

    Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Wooxoo Backup solution

    1 vote

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  10. You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  11. Would like to easily see the beginning and end of a contract date when you add a contract to a ticket

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  12. Customers Feedbacks send to a specified Email Address and not at the Ticket himself.

    1 vote

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  13. Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot…

    39 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    11 votes

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  15. The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Block Hour Contract ends when there are no more hours

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  17. The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  18. Bind Chat to Agent, NOT the User

    MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.

    This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.

    16 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Currently search returns;
    Tickets, Agents, Contacts
    This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.

    A better order would be
    Contacts, Agents, Tickets

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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