4819 results found

1. Ability to assign a device to a ticket regardless of contact

   So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.

   This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the same person may run into an issue with two different systems they open tickets for.

   In other cases it may be a situation where a user opens a ticket or we open a ticket on their behalf and need to be able to assign devices to tickets regardless of who the contact is.

   So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.

   This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the… more

   30 votes

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   3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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2. Scheduled custom scripts and templates

   I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed library of various common scripts. You could copy and edit from one of those scripts to use as a template, or just make your own custom scripts from scratch. There were also community-shared scripts that you could grab, where other MSPs had published their own scripts.

   This would be very useful to have, and be able to deploy in bulk or individually to select agents, machine groups, and/or customers. Think of it as a cloud based, multi-end point "task scheduler" like what is built in to the Windows OS.

   I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed… more

   7 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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3. Move custom field under customer at the top

   Move custom field under customer at the top

   1 vote

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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4. order tickets by assigned technician

   Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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5. More in depth configuration of technician rights

   It would be nice if you could change rights for technicians by feature.
   Currently there are only a hand full of options to change the rights.

   For example one of our technicians wants to create a software-bundle.
   It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.

   There are only 2 options like no Software-bundle or full Admin.

   3 votes

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   2 comments  ·  Delete…  ·  Admin →
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6. MFA\2FA option within the password records

   Hi,

   If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.

   8 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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7. Export Enrolled Assets by Customer with Contact Joined

   Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

   Thanks -
   R

   3 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. Customer Satisfaction Report Filters By Customers

   Ability to pull the customer satisfaction report just for one client and not all the clients

   4 votes

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9. Sonicwall integration

   Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

   52 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Auto assign customers to devices

    You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and I have to manually edit each line item to restore the custom service descriptions. Please have Atera use the QBO service descriptions for invoices that are exported to QBO.

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and… more

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. notes

    if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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14. AWS

    If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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15. Alert or email on uninstallation events

    Alert or send an email when a program is uninstalled.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. Place Knowledge Article in Ticket Response

    We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.

    10 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Hoodoo Integration for KBs

    Hoodoo Integration for KBs

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. KB article suggestion based on keywords

    KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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19. Search tickets that do not have tags

    Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Auditability and compliance

    Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    69 votes

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    6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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