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5056 results found
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Auto Tag depending on installesd Server role
Automatically assign tags based on server roles so that it is possible to control update times based on tags.
For example, Hyper-V servers receive the tag “Hyper-V” DHCP servers receive the tag “DHCP” etc.1 vote -
Add Auto Tag based on installed Server role.
Tags bassiert auf Serverrole automatisiert zuordnern. damit es möglicht ist update Zeite basierent auf Tags zu stuern.
zum beispiel Hyper-V Server erhalten Tag "Hyper-V" DHCP Server erhalten Tag "DHCP" usw.1 vote -
Ticket Widget
Hello,
It would be great if the ticket request could be simpler for end users, a form should open via a pop-up and not via a web page with a request to connect to the customer area. That would be much simpler and more ergonomic.
1 vote -
API Expanding
Folder management :
Get Folders <Customer> doesn't exist
Post ( rename ) <Customer>, <folder> doesn't exist
Create New folder ( doesn't catch duplicate folder names )2 votes -
Splashtop SOS
For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.
As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.I'm pretty sure Atera can fulfill this dream ;-)
220 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Atera Accounts
There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.
Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.
Why this capability would be beneficial for partners:
Simplified Billing and Management:
Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
Streamlined Support and Services:By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service delivery.
Enhanced Collaboration:Partners operating as customers could access shared resources and advanced configurations, enabling faster deployment of solutions and consistency across services.
Scalability and Customization:This setup would allow partners to scale their operations easily while maintaining their individual settings and customizations under the primary reseller account.
This capability could create a stronger ecosystem within ATERA, fostering collaboration and efficiency for partners who need such flexibility.There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.
Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.
Why this capability would be beneficial for partners:
Simplified Billing and Management:
Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
Streamlined Support and Services:By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…
2 votes -
Alert on system desync with assigned tech when changing
We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly disruptive to our workflow and ability to effectively service our clients
We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…
3 votes -
Drag and Drop Ticket Attachment
Drag and drop attachments on new ticket web form
2 votes -
Fix Import from Azure AD Screen
Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There is also no alphabetic sorting in this drop-down. Other drop-downs in the platform not only have proper sorting, but also contain a search box. This drop-down is extremely difficult to use.
Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…
1 vote -
Devices View Colums
When opening up the Devices view from the menu, add the ability to include additional fields in the columns, such as
- Contact (so that we can see which user is assigned to the device, without clicking into it)
- Warranty Expiration Date (this can be looked up via API based on the Serial Number, and is included in many other RMMs already)1 vote -
Receive a single alert per device and client
We have the alerts activated by mail when there is a problem or it is resolved.
Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).
We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.
Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?
I receive emails with individual alerts but also receive emails with several alerts grouped in a single message. The request is to have one alert per message and one resolved per message.
We have the alerts activated by mail when there is a problem or it is resolved.
Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).
We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.
Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?
I receive emails with individual alerts but also receive emails…
1 vote -
PC Log Analysis using AI
Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how to fix them. This would greatly reduce repair time.Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how…1 vote -
Splashtop & SNMP for LINUX simplified
We would like a more advanced integration of Linux in Atera, specifically the ability for a Linux computer to retrieve SNMP information (like a Windows computer/server). Additionally, the integration of Splashtop on Linux is cumbersome and wastes a lot of time; it needs to be simplified. In our case, we use the RASPBERRY PI for controls, and being able to use the RASPBERRY as an SNMP listening device would be fantastic. Also, we cannot take control via Splashtop on this type of device. We need to be able to do that!
1 vote -
description entry box
Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.
3 votes -
Ability to Email Detailed Excel Reports for Software Inventory
Ability to Email Detailed Excel Reports for Software Inventory
Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving
3 votes -
systray
I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?
1 vote -
Make the search bar at the top of the Atera Dashboard search for custom fields in devices
It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.
1 vote -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
13 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
3 votes -
Assign Ticket Forms to Customer
Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.
2 votes
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