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4754 results found
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Agent GUI
Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable
5 votes -
colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
5 votes -
Exclude retired devices in Advanced Reports
Same option as in Standard Reports
1 vote -
Remove '______Please Reply Above This Line______' from email preview
When clients receive an email, the preview should be the first few sentences of the body as it is on Outlook and other email clients. When technicians reply to a ticket from Atera, the users receive '___Please Reply Above This Line___' on the email preview and that just looks unprofessional as well as there is no real benefit as the user has to actually click on the email to view the body. I have been using Atera for almost 2 years and I can assure you it was better before without this preview feature.
1 vote -
Auditor Report doesn't include firewall
The Auditor Report doesn't include a what firewall is enabled or being used.
1 vote -
Agent reports SentinelOne out of date or disabled
When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?
1 vote -
Office deployment bug in a software bundle
The parameters text field is not available for the Microsoft Office deployment tool in the Software bundle. Since only the parameter can specify what exact office product needs to be installed, in a bundle can be installed only a default product - Microsoft Office Home and Business 2016. I consider it a bug.
2 votes -
Add New Trigger - Custom Fields
The options to trigger automations should include a change to a custom field. These can be selected as a condition, but, we would like to use them as triggers.
7 votes -
Ticket list shows title as "#1234 Ticket Title", open ticket shows title as "#1234 Ticke but a search shows results as "Ticket Title #1234 "
Ticket list shows title as "#1234 Ticket Title".
Open ticket shows title as "#1234 Ticket Title".
But search result shows as "Ticket Title #1234", search should instead show "#1234 Ticket Title".3 votes -
Atera technical support via phone
Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.
5 votes -
HTTP Device Automation
Currently it is not possible to add an automation to HTTP devices.
So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.
4 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
2 votes -
Hide Technicians
Role and permission: I want to provide a license for my client. I can limit his access on the platform. However, the client can still see all of the technicians that are one my account. I don’t want my customer to see all my technicians under my account. I don’t want my client to then contact my own technicians
2 votes -
Retired device on customer level
Choose retired on a customer level: certain customers have different life cycle and they don’t want to pay for devices that they don’t touch for 30 days and then others for 45. Right now, I’m going through the data and then filtering out
2 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Additional options when entering a ticket, "Add and Resolve"...
When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...
Thanks, Phil
3 votes -
Add indicator on ticket that a remote session is active or when the last remote session was held
Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a VIP contact, I NEED to know what's up). Instead of slowing my tech down who is actually trying to fix the problem by asking him manually, again what's going on, and him typing back WIP - some indicator (! or a colored dot maybe) that someone is currently remoted to her machine (the device has a relationship with this contact), at this moment, that would give me peace of mind as a manager without nagging my tech and slowing them down. Or maybe add something to the Ticket activity list so it's only one click away?
Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…
4 votes -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
Get chassis types for computers
Get chassis types for computers (Laptop, Desktop, ...)
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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