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4983 results found
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counter / tally chart / trace issues
I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:
We struggle to trace repeating issues in the ticket system. For example:
Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I would not see that Issue X came up 4 times again since I first worked on it.It would be helpful to have some kind of intelligent counter / tally chart wich shows me that the current issue already has came up/ has been solved in the past. It would show me the affected devices, customers and date it was reported. Maybe just in form of a count of hits for a tag I am searching (ex. Tag "Bluescreen" shows me "Bluescreen (39 hits)" )
With a feature like this you can easily identify and solve repeating issues and save a lot of time searching for the right sollution.
I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:
We struggle to trace repeating issues in the ticket system. For example:
Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I…1 vote -
i would like to add a system deploy or install date
I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .
9 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
2 votes -
Add chat under "source" so i can exclude it from sending emails to customer
When I close a chat with a customer, it does not need to send an email to that customer. Would be nice to exclude it but right now, you cannot exclude it. Does not give you the option under Source in the ticket auto rules
1 vote -
Turn off pagination for the API
Turn off pagination for the API
1 vote -
Permission tied with Ticket Statuses
Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.
1 vote -
Explorer view for KBs
Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.
1 vote -
Hexnode mobile, Desktop & IOT management software
Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.
1 vote -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable enough.
What I would propose is the ability to customize the service startup type at an organization level to allow Atera users to retain maximum control of their setup.
I would envisage this being in the main Admin area for the agent or potentially even being part of an IT Automate policy so that it can be customized on a more granular level for each custom/set of devices.
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
49 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter scheduled tickets
If you do a lot of scheduled tickets its difficult to find the one your after to edit.
6 votes -
Consolidate Password Storage Locations
Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.
Need the ability to open up a single Password repository and see all passwords in one place.
Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.
One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application password at the company level.
Would simply like a single, searchable password repository.
Thanks.
Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.
Need the ability to open up a single Password repository and see all passwords in one place.
Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.
One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…
5 votes -
Agent uninstall upon delete
Currently, the Apple Mac agent is not uninstalled, when a device is deleted in Atera.
Deleted devices keep popping up as new devices.
This is a no-go, especially when a service contract ends. There has to be a simple solution for uninstalling Mac agents automatically .37 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ad reset and unlock account
often need to reset and or lock/unlock AD user account.
A module to connecto to AD would make it so practical.Disable account
Reset Password
enable expiration
require password change
Member50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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HTTP Device alert threshold
Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.
1 vote -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
58 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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It Automation profile based on rank
Ability to assign IT automation profile based on the rank we give to our customer
3 votes -
Reboot device summary
There needs to be an easier way to see which devices require a reboot. I can't check the tooltips next to hundreds of devices only. The tooltips are too cumbersome!
4 votes
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