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  1. Provide a landing page for subscribers that show these steps
    1>>>>Download / Install this app (remote support app)
    2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
    3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
    4>>>>You are number ?? in que

    My interaface is a remote support interface with a list of app/software I can download on the customers side.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.

    2 votes

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  3. Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.

    1 vote

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  4. A report to show which client machines don't have a patch policy applied.

    4 votes

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  5. I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    13 votes

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  6. Pennylane accounting integration

    1 vote

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  7. 1 vote

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  8. Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.

    Currently I temporarily monitor the device then remove the monitoring once I have completed the work.

    37 votes

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    1 comment  ·  Agent  ·  Admin →
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    • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
    5 votes

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  9. Would be great to have a completely customisable UI in the ticket section. Allowing smoother and more efficient workflow and ticket updating.

    All we need is to be able to hide the pre-made fields from both the customers and ourselves.

    1 vote

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  10. So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.

    I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  11. Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    14 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  12. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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  13. 3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    4 votes

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  14. Integration to Add Contacts from Atera to 365 Tenant

    5 votes

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  15. We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

    So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

    We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

    62 votes

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  16. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  17. If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

    Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

    I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…

    8 votes

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  18. Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
    From this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int
    }

    To this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int,
    "AutomationProfileID" : int
    }

    2 votes

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