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5044 results found

  1. It would be nice to add option to add multiple Addresses (Street, City, etc.) for a single Customer that has more than 1 location.

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. Preview ticket attachments in browser [Document Viewer at least PDF]. It doesn’t open it in the browser. Click on the attachment. It downloads it automatically. But would be nice for it to open up in the new tab so it can show us the pdf. And it doesn’t show on the ticket too – if there is a picture it will just show the attachement but we don’t see the preview

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.

    Even being able to delete the email from the old ticket would be handy.

    38 votes

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  4. It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  5. Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    16 votes

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  6. Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".

    This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.

    12 votes

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  7. 61 votes

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  8. I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.

    2 votes

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  9. To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Tracking of web domain renewal dates

    It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.

    19 votes

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    2 comments  ·  Alerts  ·  Admin →
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  11. Uninstall common software from multiple devices at once.

    36 votes

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    1 comment  ·  Agent  ·  Admin →
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  12. I want to make a field on a ticket that enables a customer ability to select all that applies to new hire requests. Example. Set Up: Office, Remote, 1 Monitor, 2 Monitors, Company cellphone, Entry Key, Keyboard/Mouse, etc. Instead of having 7 questions on the form, there's only 1 question and select all that apply would be great.

    1 vote

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    0 comments  ·  Admin →
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  13. Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.

    Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.

    73 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful

    27 votes

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  15. I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.

    42 votes

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  16. View and disconnect Splashtop other session Agent

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  17. Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  18. it will be great to have Last Reboot Time option on advance filter

    14 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.

    To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Provide a landing page for subscribers that show these steps
    1>>>>Download / Install this app (remote support app)
    2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
    3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
    4>>>>You are number ?? in que

    My interaface is a remote support interface with a list of app/software I can download on the customers side.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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