5040 results found
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Ability to split out email into a new ticket
Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.
Even being able to delete the email from the old ticket would be handy.
38 votes -
Model in hardware inventory report
It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.
1 vote -
duo
Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other
16 votes -
Folder Automation
Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".
This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.
12 votes -
61 votes
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Run scripts without having to save them first
I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.
2 votes -
Modify ticket dates
To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.
2 votes -
Tracking of web domain renewal dates
Tracking of web domain renewal dates
It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.
19 votes -
Uninstall common software from multiple devices
Uninstall common software from multiple devices at once.
36 votes -
Enable a functionality that would allow fields to be added on a ticket and make it multiple choice instead of making 5 fields of questions t
I want to make a field on a ticket that enables a customer ability to select all that applies to new hire requests. Example. Set Up: Office, Remote, 1 Monitor, 2 Monitors, Company cellphone, Entry Key, Keyboard/Mouse, etc. Instead of having 7 questions on the form, there's only 1 question and select all that apply would be great.
1 vote -
Alert statuses and repetitive reminders
Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.
Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.
73 votes -
Compact User Interface
Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful
27 votes -
Work from Home usage
I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.
42 votes -
Splashtop
View and disconnect Splashtop other session Agent
1 vote -
Get overview of devices + assets of customer
Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.
1 vote -
Reboot
it will be great to have
Last Reboot Timeoption on advance filter14 votes -
Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
3 votes -
Need way to convert Malwarebytes from Trial to Paid
I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.
2 votes -
Roles possibility to hide appcenter
Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.
1 vote
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