5056 results found
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client
Would be great if there was a better way to change a users passwords. At the least have a confirmation of when the password was saved that it actually worked. I very often click to save twice and sometimes it still dont seem to save. Also if it was easier in general to set up work from home would be great.
1 vote -
Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
Remove Admin from Auto assignment to ticket
Ability to remove the admin from being auto-assigned for tickets.
22 votes -
mail
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of…
1 vote -
Timesheet Report, only show one entry of the ticket
Please have te option the have the ticket shown only one time.
So we see the totaltime spended on the ticket and not per technician.1 vote -
Report for local users and printers
A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer
9 votes -
Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
21 votes -
Average time on dashboard
To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.
2 votes -
Invoice - design/layout of "report/form" - some layouts to choose from
Invoices should be more flexible ... the layout of the invoice-form ist not european (or austrian)-standard. Normally there is a block with Customer-Address like
Company Name
Street
PostCode City.... also the structure of the other fields look not as a professional "invoice" ... a very small report-customization (report-designer) - or some layouts to choose would be fine.
2 votes -
Receive an email notification 24 hours prior to a scheduled ticket
Receive an email notification 24 hours prior to a scheduled ticket
3 votes -
a report to show devices reboot required.
be able to pull a report with devices that are required to reboot.
10 votes -
Ability to Do software Patching for large number of Devices
To be able to Patch A large number of customer devices and not just the 20 limit, Currently you need to split for example 300 devices out into groups of 20. If this is a limitation it would be good that the automation does this for you when setting up the profile just for the match automation
7 votes -
Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.21 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager24 votes -
Pause alerts during patching window (set devices into maintenance mode)
During patching set devices into maintenance mode or similar in order that not all alerts are showing up all the time and filling up the ticket system
88 votes -
Realtime temperature display
There is the option to get alarm notifications based on temperatures right now.
However, there is no realtime display for the temperature (like for CPU and memory usage).
It would be neat to see past data, too.28 votes -
Single Sign On (SSO) for Work from Home
We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!
23 votes -
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
24 votes -
Change ticket status by keyword in an email
We would like to be able to change the status of a ticket when a customer replies by email to the ticket and it indicates #closed for example at the beginning of the email so that the ticket is automatically closed.
5 votes -
2FA Access List
Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.
4 votes
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