5058 results found
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AnyDesk Access Control List
We're requesting the ability to manage the Access Control List within AnyDesk from Atera.
This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.
This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.
7 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
White label agent name
Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.
162 votes -
Automatically Sync, Create, Delete Companies in Bitdefender
Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.
14 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Hide Microsoft Defender Signature notifications on the "devices" tab
Add the ability to disable showing Microsoft defender Signature Updates.
Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.
So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.
1 vote -
Subscription customisation
It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.
For example :
If we take 3 subscriptions to Atera:
- One subscription reserved for the portal admin
- Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.
1 vote -
Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
password manager
Enable generating a totp code within password manager for client passwords stored in password manager
21 votes -
Login to Atera with Windows Hello through Auth0 on multiple devices.
Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.
19 votes -
Atera should provide generic 'How To' KB articles for the common user so we, the MSP, don't have to start from scratch.
For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.
3 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
16 votes -
To export history of a ticket in PdF
To have a feature to export history of ticket and detail of each conversation in descending order
2 votes -
Install on iOS and Android
We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.
Thank you!
133 votes -
Timesheet reports merge different information into the same cell.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…
4 votes -
port
Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!
1 vote -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
Ticket Automation rules for Offline Technicians
We have a ticket automation rule setup where all tickets go to a specific tech first, and then the tech re-assigns the ticket to other techs according to the issue. However if that technician is out of the office for the day, the other techs need to keep an eye on their ticket inbox. It would be nice to have a condition added to the automation rules where if that tech is offline, the ticket automatically goes to another techs ticket cue.
For example, Our current setup is the following: A new email is sent to our support email. The…
1 vote
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