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4761 results found
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Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
10 votes -
client
Would be great if there was a better way to change a users passwords. At the least have a confirmation of when the password was saved that it actually worked. I very often click to save twice and sometimes it still dont seem to save. Also if it was easier in general to set up work from home would be great.
1 vote -
Role management
How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!
126 votes -
Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
mail
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of the client.
To implement this feature, I propose using specific keywords in the email subject line:
When forwarding an email with the subject containing a ticket number in the format "#123", Atera should append the email content to the existing ticket with that number. When forwarding an email with the subject containing a client's email address in the format "#email@domain.com", Atera should create a new ticket on behalf of the specified email address.
This feature would streamline our ticketing process and enhance the overall user experience. I believe that other Atera users would also find it beneficial. I look forward to hearing your thoughts on this suggestion.
Thank you for your time and consideration.
Best regards,
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of…
1 vote -
Timesheet Report, only show one entry of the ticket
Please have te option the have the ticket shown only one time.
So we see the totaltime spended on the ticket and not per technician.1 vote -
Average time on dashboard
To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.
2 votes -
Invoice - design/layout of "report/form" - some layouts to choose from
Invoices should be more flexible ... the layout of the invoice-form ist not european (or austrian)-standard. Normally there is a block with Customer-Address like
Company Name
Street
PostCode City.... also the structure of the other fields look not as a professional "invoice" ... a very small report-customization (report-designer) - or some layouts to choose would be fine.
2 votes -
Receive an email notification 24 hours prior to a scheduled ticket
Receive an email notification 24 hours prior to a scheduled ticket
3 votes -
a report to show devices reboot required.
be able to pull a report with devices that are required to reboot.
10 votes -
Ability to Do software Patching for large number of Devices
To be able to Patch A large number of customer devices and not just the 20 limit, Currently you need to split for example 300 devices out into groups of 20. If this is a limitation it would be good that the automation does this for you when setting up the profile just for the match automation
7 votes -
Granular User Permissions (Client Folder for example)
More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.
42 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Include network mapping
scheduled scan with mapping
99 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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WOL Status
It would be handy if WOL status could be displayed in Devices - Hardware.
E.g. WOL Status - Enabled or Disabled3 votes -
Print/export pre-defined reports (Recent Processes)
Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.
10 votes -
Change ticket status by keyword in an email
We would like to be able to change the status of a ticket when a customer replies by email to the ticket and it indicates #closed for example at the beginning of the email so that the ticket is automatically closed.
5 votes -
Implement WSUS
Please implement the update retrieval via WSUS so that Atera can download the updates from the central server. This reduces the download traffic.
4 votes -
category filtering for billing
When I select Labor as the category... I should not be able to see my products listed in the second drop-down. Please fix this filtering annoyance.
1 vote -
Alerts to be automatically resolved if we delete an item from the threshold profile.
Alerts to be automatically resolved if we delete an item from the threshold profile.
4 votes -
A report that will tell us how many devices have the helpdesk agent installed.
This will be ideal for admins who run the helpdesk agent script for all their customers. One will be able to see who all has the helpdesk agent installed.
6 votes
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