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5040 results found
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Helpdesk Agent activation
When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore
2 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
"Warning" when resolving a ticket without adding time entry
When a technician resolves a ticket and there is not added a time entry, it would be nice if Atera then prompts the technician with a popup asking "You're about to resolve a ticket, but there no time entry added?" and then two buttons saying "Yes, continue" or "Add time entry"
136 votes -
Hebrew
Support Hebrew language through the system.
3 votes -
Pull products and expenses via API
I would like to be able to pull the list of used products and expenses with their prices per ticket.
6 votes -
Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
26 votes -
peer to peer software installation
From what support tells me 20 installs per minute limits any software deployment to small batches. Aside from the limit, the network potentially chokes up at the internet line. These are limits that need/can be managed. For example... determine if the software is already installed, and if not, determine the number of IP addresses receiving the request, round robin downloads by randomization of a delay between 1 - 15 minutes and peer to peer share the downloaded file for deployment or designate an agent download point inside the network as preferred method if available.
2 votes -
Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Tech Role with SNMP Template access
Would like to have SNMP Templates Management added as an assignable role under RMM like Manage Scripts.
1 vote -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
2 votes -
Dynamic ticketing.
Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.
For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.
2 votes -
Use feedback from scripts in threshold
I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.
I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.
My current use case is this:
We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns the same standard text. We would like to set up a threshold that gives us a critical warning if this text is not returned from a device, so we do not have to run the script manually.I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.
I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.
My current use case is this:
We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…6 votes -
variable CPU temp thresholds depending on CPU Types and Specs
Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks
10 votes -
Advanced Reports, Add "Agent Custom Fields"
Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.
6 votes -
Ability to enter time into replies/communication with client from ticket.
Ability to enter time into replies/communication with client from ticket.
When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.
5 votes -
sort devices by online or offline in client
Ability to sort devices by online or offline status with in client devices tab/folder.
5 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
5 votes -
Annually subscription Atera has to have to option to be payed monthly
€119,- euro a technician is to expensive for the limitions Atera has.
For this price there are other alternatives.€99,- a month is fine, Subscription for 1 year also fine. but it has to have to option to be payed monthly.
5 votes -
Report with Uptime
Report that shows the uptime of a device
11 votes
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