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4977 results found
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Atera to Slack channel integration for new tickets
Would be nice to have tickets fed in to slack channel when a new tickets is opened.
9 votes -
Project Management Tool
Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748134 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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triller par rapport au correctif ex redemarage Gérer
Dans appareil je voudrais pouvoir triller par rapport au correctif exemple redémarrage Gérer etc...
du moins pouvoir sélectionner que les Appareils qui ont besoin de redémarrer! ou qui ont des correctifs a appliquer1 vote -
Please can you create a feature to generate a summary report of all combined reports. Customer wants view all issues but in summary form
Please can you create a feature to generate a summary report of all combined reports. Customer wants view all issues but in summary form
1 vote -
3 votes
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Legacy OS Agent
Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.
3 votes -
Would like to be able to report user activity.
We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.
7 votes -
Company Wide Policies
We have moved from Ninja to Atera and the difference in Policies is a bit disappointing.
With Ninja we could have company wide policies applied to "Servers" or "Workstations" and a Mac, Windows and Linux option.
However, we don't seem to have an option like that with Atera, instead we have to make sure to manually apply server polices to servers and workstation policies to workstations.
Each Policy would also give us the option to setup alerts and scheduled tasks/script which doesn't seem to be in Atera.
For example, we have a 2 main policies set for all servers. "Scheduled Reboot" and "Restart Backup Services". We need to remember to apply both these policies to any servers we add to Atera.
It would be much simplier to be able to have a "Company Policy" and each policy we could add multiple scripts at different schedules, custom alerts etc which we can apply to a company.
We have moved from Ninja to Atera and the difference in Policies is a bit disappointing.
With Ninja we could have company wide policies applied to "Servers" or "Workstations" and a Mac, Windows and Linux option.
However, we don't seem to have an option like that with Atera, instead we have to make sure to manually apply server polices to servers and workstation policies to workstations.
Each Policy would also give us the option to setup alerts and scheduled tasks/script which doesn't seem to be in Atera.
For example, we have a 2 main policies set for all servers. "Scheduled…
5 votes -
Remind Users to Leave Teir Devices On at Night On Patch Day
It would be useful to display a pop up on logged in users' devices reminding to leave their devices turned on, on the night you are pushing out your patches.
8 votes -
customise message sent after customer signs.
"Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.
7 votes -
Custom cname in agent download URL
When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.13 votes -
password manager
Enable generating a totp code within password manager for client passwords stored in password manager
19 votes -
Pause SNMP alerts
Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices
Some use-cases: device is in reboot-loop or device is in maintenance
22 votes -
patch approval notification
Great tool!!
But it is a lot of manual work to go and check if there are new patches postponed and waiting for review. It will be great to have any kind of notification- an email? alert? So we'll know we need to go there and check it out.1 vote -
Agent Health Report
The report itself is great, however if I am to show this to a client, and they ask what all the alerts raised were, how am I to know? How am I to know which devices to prioritise installing more memory for? The CPU & Memory Data section is just messy when more than say 5 devices are selected.
If an MSP is to use this to make money, the product needs to be able to identify where this money can be made. A great & simple report idea would be to be able to select a date range, devices and their average memory usage over 24hrs, 1 week and 1 month. We can already see this and Atera already collects it, but you have to go into each individual device.
The reporting on Atera appears to be severely lacking, and it's not fair that certain new reports (and features) are locked behind a paywall.
The report itself is great, however if I am to show this to a client, and they ask what all the alerts raised were, how am I to know? How am I to know which devices to prioritise installing more memory for? The CPU & Memory Data section is just messy when more than say 5 devices are selected.
If an MSP is to use this to make money, the product needs to be able to identify where this money can be made. A great & simple report idea would be to be able to select a date range, devices…
1 vote -
Online device
Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop. Which is a very frustrating waste of time
Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop.…
4 votes -
Individual contact notes and contanct/customer schedule entry
Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.
3 votes -
MacOS mass deploy through MDM (such as Intune).
I would like to be able to push out a client specific MacOS Atera Agent through an MDM such as Intune. Either through a script or a client specific Atera Agent. We could then push the .pkg through Intune. Right now, it's just a generic .pkg installer and the terminal command option does't appear to work as a script.
9 votes -
Include Dates with Expense Reports
When pulling the expense reports it would be AWESOME to have the ticket date included.
1 vote -
selinux
Linux agent doesn't work if SELinux is enabled. I've written a lot of Policies already in an attempt to get this to work, and after writing over 14, it seems like it may never end. Ideally, there needs to be a patch, plugin, module, or something to get it to work with SELiunx.
1 vote
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