5083 results found
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Push file to multiple device
Would like to be able to push a file to a device (or group of devices) the same way you can run a script. Upload the file, and specify where it should land on the devices locally. Rather than having to upload a script to download the file and pushing the script.
The file transfer module at the device level I find is fairly unreliable for larger files, so if the above feature is added, if should do some type of file parting to make it is able to continue if the connection is dropped or is weak etc.9 votes -
Report emails showing the name of the report
When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.
1 vote -
Recent alerts
We need more than 6 RECENT ALERTS in dashboard. Atera shows only last 6 recent alerts in dashboard, but in fullscreen view is really ridiculous.
1 vote -
Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
12 votes -
Queue Scripts to run in order
It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.
7 votes -
Beyond Trust remote viewer integration
Would love to see Beyond Trust (Bomgar) remote viewer integration.
6 votes -
Quick alert info on the Devices page
It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.
1 vote -
any way Atera can help us derive a report on the total number of hours a user was logged in to their laptop
Hi Guys,
There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?1 vote -
IP-Adress next to devicename
Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.
20 votes -
Unable to schedule already created ticket that was logged via email
A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.
2 votes -
whitelist
Ability to Disable 2FA Prompt by WAN Address
It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.
10 votes -
Remote Access Time Tracking
We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.
7 votes -
Include "My Activities" in the Atera Console
It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.
7 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
5 votes -
More prompts before deleting mulitple customers.
When selecting multiple customers to delete, it would be good to see a list of these customers in the PERMANET DELETE prompt for double check. Also maybe another promtp to make sure.
1 vote -
Site removal impacting assigned devices
Hello,
currently removing site deletes all agents assigned to it, we should have an option to move them to temporary group right before deleting them.3 votes -
Ability to cc users in Helpdesk Agent
Have the ability to cc other users in the ticket on the customer helpdesk agent
8 votes -
offline and failed
I do daily patching on my devices. Since not all devices are always online at the time the report ist generated, it would be nice to see a difference in the generated report between a device, where the installation failed and those, which were just offline.
3 votes -
how can we set an expiry date for agent installer?
how can we set an expiry date for agent installer?
1 vote -
"actionable" reports, links in reports
we need a way to act on reports. For example, these machines all need to update the software we filtered for: https://i.imgur.com/x7WyXn0.png - so we would need a checkbox in front and a button to apply an automation profile and a shutdown button etc. (the more actions the better).
this may be a big project to implement, so let us at least jump to the machine with a link like this: https://i.imgur.com/7O0BhvX.png
1 vote
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