5039 results found
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Preventative Maintenace Scheduled Ticket cycles
It would be great to be able to automatically schedule maintenance for a device:
1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.A start date with cycle options (daily, weekly, monthly, every Monday etc).
Select devices to include/exclude.
Keep the PM separate from Corrective maintenance.
Import/Export of schedules as systems or requirement change.1 vote -
Widget: Ticket Activity - Make it dynamic!
I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.
2 votes -
Ability to export the password manager for a client.
Ability to export the password manager for a client.
6 votes -
ticket status button
On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
18 votes -
Integrate DUO as a 3rd party app
Integrate Duo, making deployment even easier for 2FA
7 votes -
lastpass
SSO intergration with Lastpass
15 votes -
Batch import SNMP (and HTTP, etc.) devices via a .CSV
Batch import SNMP (and HTTP, etc.) devices via a .CSV
This is a feature that should be standard of all RMM providers.
3 votes -
Simple Ticket Reminders for Technicians
How nice would it be if there was a SIMPLE way on a ticket to establish a reminder (every x hours, days. etc) without having to set up elaborate time-based automations that are based on triggers. I can have a large number of tickets for many clients and if I can tell Atera to send an email or text reminder that I have "stale" tickets that have not seen activity, that would be quite nice. Sometimes nerds like me are scatterbrained and need notifications/reminders in my face to act on a ticket that got lost in the queue.
3 votes -
Custom Collections API
It would be cool if we could push collection information into ATERA per device to show monitored data collected outside of SNMP. For example some equipment only has a rest framework, so I could have a script running on an atera agent monitored device/server, and have it push these collections details into the dashboard for additional monitored data.
1 vote -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
Carbon Black
Carbon Black
3 votes -
Custom fields
I need custom mandatory fields to open a ticket and other custom mandatory fields to close a ticket. Separated.
I need to change the custom fields presented to the technician at creating and closing a ticket based on the product or contact name or any other combination of fields.
2 votes -
event log export to csv
Would be great if we were able to export the event log to csv and/or similar format to make it easy to search and filter log results while working to resolve issues.
1 vote -
Mon Expert en Gestion Accounting Integration.
Mon Expert en Gestion Accounting Integration.
1 vote -
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
1 vote -
Install the agent without admin control
Install the agent without admin control
1 vote -
Default Time Entry Based On Contract
Hi Team,
It would be helpful if the Default Time Entry Length was moved from the Settings menu and placed in the Contract.
The reason for this is different contracts have different minimum time billed.
A T&M customer may have a minimum of 1hr when a full service client may be recorded in 15 minute increments.The ability to set this against the contract would allow more accuracy in time recording and client billing across the board.
1 vote
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