4720 results found
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Search bar enhancements
Greatly improve search bar engine and search results to provide better experience throught the webapp
300 votesHi,
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Deploy certificates through Chocolatey/Homebrew
Deploy certificates through Chocolatey/Homebrew
1 vote -
Ticket Category Automation
Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)
Right now we have a new ticket rule that says if x is in the subject or body, category is Y
As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"
But, I feel…
2 votes -
Reboot in Safe Mode with Networking
There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.
I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.
24 votes -
quick action tab in alerts
Be able to run script or other tools from the alert page , and not just :
Delete
Snooze
Resolve
1 vote -
filter ticket by user
Bonjour,
Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
Merci1 vote -
add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
2 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes -
5 votes
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Automate printer consumable orders from SNMP generated alert
We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.
At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?
1 vote -
Tamper protection on the agent
some kind of tamper protection on the agent, install what one can't do to uninstall it.
2 votes -
Active Directory Devices sync
Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.
209 votes -
Alert Information
I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.
7 votes -
Pull products and expenses via API
I would like to be able to pull the list of used products and expenses with their prices per ticket.
7 votes -
Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
298 votes -
Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes -
Give ability to customers to see other customer's tickets in the portal
In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.
5 votes -
Ability to change the wording in the customer portal
Ability to change the wording in the customer portal
5 votes -
Security and Compliance Scan
Could be great that the Atera agent scans the devices looking for known vulnerabilities, just as we do with some products, to then report all the items found and having a knowledge base with all the recommended fixes.
For example, Atera would scan the registry for settings that are not in compliance with a template provided like "Windows Clients - enhanced security", and then will report for each found setting and will have a link for the knowledge base with more information on what should be configured. Templates could be provided by the Atera community, the Atera product engineers, and…
142 votes
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