4770 results found
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2 votes
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Assign a contact to multiple agents and/or assign multiple contacts to an agent
Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.
189 votes -
3 votes
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Textline integration
Textline integration
1 vote -
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
2 votes -
First Response from Automated Replies or Changing Status
Change how the first response is registered as our techs don't often send an email from the ticket before starting to work as we have the Automated responses for when a ticket gets assigned and then techs usually contact the client directly.
Can either changing the status from Open to Schedule or In-Progress count as First response or once the Automated response for when the Tech has been assigned be used as the First response.2 votes -
More Complete Atera BitDefender Default Policy for Network Discovery
The default Atera ATS Off Policy needs to include whitelisting for it's Network Discovery configuration. Without it, you'll get a bunch of nmap incidents blowing up your BitDefender dashboard that take a long time to clear out depending on how many clients you started scanning at once.
6 votes -
Monitored Agent "addon" for Synology
What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...
Thank you!
220 votes -
Allow Old interface to be accessed
Put back the option to use the old interface
7 votes -
Improved Billing
This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?
279 votes -
Atera notices
Stop adding Atera notices in the upper part of my browser window that I CAN'T close. Like the blue bar "Switch to new look" ect. Very annoying.
1 vote -
fresh
connection avec Fresh
1 vote -
SNMP Alert category in Dashboard
in Dashboard it would be good to have an evidence of alerts for snmp device. Something like a specific category of alerts server of a count on the availability monitor. As MSP it usefull to have immediate evidence of number of snmp device have an alert.
2 votes -
11 votes
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landscape
The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.
11 votes -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT4 votes -
Atera Health
Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.
Like Streamer Service of Splashtop that maintains the health of the main remote access service
I know, I can use a simple script or task scheduler, but it's just an idea...7 votes -
Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
4 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API42 votes
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