Ideas and Feedback

Ideas and Feedback

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  1. The schedule to run automation needs to be decoupled from the automation profile. Instead, the schedule should be assigned to the device running the automation.

    Make it so that if a device was offline at the scheduled time, there be an option to run the automation immediately on startup or after a specified delay.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  2. set up waterfall inheritance model for IT Automation profile:
    Customer -> Folders -> Agents
    so the deepest can override settings of the above.

    Example:
    Profile 1 with OS updates applied to customer "A" has "deny manual updates" Profile 2 with OS updates applied to folders "Servers" of Customer "A" has "enable manual updates"

    this feature should allow profile 2 to overrule Profile 1 (at the moment they conflict) and there is no way to exclude folders from the policy

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Auto-populate invoices with all time entries for the given customer during the past month or specific date range.

    1 vote

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  5. It could be very usefull the possibility to send notification not only to the contact of the ticket, but also to the main contact of the customer.

    For example, to send a notification also to Main Customer Contact when a ticket is closed.

    And anyway, the possibility to have "Main Contact" as option, in the destitation dropdown.

    1 vote

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    0 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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  6. If wanted to Create an Out of Hours contract you have to a) do it one at a time for each client or b) do it on one and clone it to the rest.
    I want to be able to create a contract and add it to all customers.

    1 vote

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Would it be very useful to set up an automatic resolution of alerts? Every morning I find over 150 alerts but they have already been resolved automatically. So I don't understand if there really is a warning or not.

    1 vote

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  10. Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.

    This is required to create separate tickets from these alerts feeding into third party ticketing systems.

    1 vote

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  11. Be able to stop a script that has an expiration, but has not been processed yet.

    2 votes

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  12. Full integrated acronis client onboarding

    2 votes

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  13. 2 votes

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  14. 2 votes

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  15. Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.

    3 votes

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  16. It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device

    2 votes

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  17. optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default

    1 vote

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  18. Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.

    1 vote

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  19. Integration with Microsoft LAPS
    To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.

    1 vote

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  20. The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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