Ideas and Feedback

Ideas and Feedback

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  1. Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.

    41 votes

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    0 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  2. Could be great that the Atera agent scans the devices looking for known vulnerabilities, just as we do with some products, to then report all the items found and having a knowledge base with all the recommended fixes.

    For example, Atera would scan the registry for settings that are not in compliance with a template provided like "Windows Clients - enhanced security", and then will report for each found setting and will have a link for the knowledge base with more information on what should be configured. Templates could be provided by the Atera community, the Atera product engineers, and…

    51 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. a disgruntled employee could go through Atera and delete critical passwords. the wrong password could be updated. An old system could come back to us with an out of data admin password that has been updated in atera and the old one forgotten.

    the ability to run a password history report on a client to see old or deleted passwords that were stored in atera, so it would make the actions of a disgruntled employee useless instead of critically damaging.

    76 votes

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    2 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.

    69 votes

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    3 comments  ·  Webroot  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. I'd like to be able to display the dashboard on a large TV in the office - with alerts, ticket count and technicians' performance - ideally via a custom URL - something that does not require an engineer license and not have access to helpdesk, scripts or device management.

    60 votes

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    5 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. The ability to sort devices alphabetically.

    73 votes

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    2 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Perform remote desktop support if the Technician's operating system is Linux

    67 votes

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    7 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!

    84 votes

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    Planned  ·  20 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  9. We'll initiate a notification, in real time, whenever the following events occur:

    This awesome feature will potentially enable you to earn more!

    Do you have additional event examples that can help your business grow?

    102 votes

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    Under Review  ·  1 comment  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  10. The new Azure AD contact sync is a great idea, but with one major flaw - External contacts in Azure AD should not be synced to Atera. Licensed users should be the only contacts synced down, as these are the only contacts worth creating in Atera. Please implement options to limit what's synced down.

    26 votes

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    9 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Add ability to add multiple threshold profiles onto device

    e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services

    22 votes

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    4 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  12. We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.

    13 votes

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working

    Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device

    8 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  14. The ability to import a floor plan from a customer location would be great. Something where objects could be manually dragged to their location on the floorplan for users, printers, datacenter etc. Then we could lay out a customer location and be able to know where the device is located. Even as far as clicking on the device to bring up its screen to manage it.

    26 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    1. One is to incorporate a password on the agent so people cannot accidently or purposely shut down the agent or uninstall because they are not sure what it is!
    2. Expand the White Label branding so it also allows customizing or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files. Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like “RmmAgent” or “MSPcompanynameagent” The reason is customers see the Atera program and decide they do not know…
    38 votes

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    2 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Dark mode for the atera interface would be great, makes it easy on the eyes.

    8 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Are you part of an internal IT department that supports multiple/all departments within your organization? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    81 votes

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    Under Review  ·  9 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  17. It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    41 votes

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    1 comment  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.

    50 votes

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    7 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.

    60 votes

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    1 comment  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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