4814 results found
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Task manager
Can you please bring back sorting through processes in task manager?
9 votes -
Veam
Veam integration
190 votes -
UAC contorol for PC
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
13 votes -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
7 votes -
Have the ability to link or print QR asset tags
I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.
3 votes -
Edit agent from App
Have the agent edit options available in the app, eg rename, edit relationship, primary user etc
6 votes -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.4 votes -
Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)
Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).
Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.
4 votes -
Tickets reordering
It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.
Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.
So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...
26 votes -
Dark Theme on Atera Page
A dark mode option for Atera web to keep things easy on the eyes. The white background is making eyes tired. Dark theme can really going to help whenworking at night and working from home.
5 votes -
oauth2 - Login to atera using Microsoft 365 Account
it's very easy to integrate office 365 OAuth2 integration for logins... please do so
give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in
80 votes -
Apple silicon native AteraAgent
Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?
3 votes -
Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
5 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
3 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
6 votes -
Splashtop SOS
For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.
As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.I'm pretty sure Atera can fulfill this dream ;-)
207 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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BSOD
Create an alert when a BSOD occurs with minidump information.
19 votes -
Alerts for new software installation
I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.
This is required since we observed some software's like Adobe can be installed even without administrator rights.
29 votes -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…2 votes -
splashtop view only
When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )
10 votes
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