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  1. You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  2. I want to expand on the CPU detail reporting feature that is under review. The ability to sort or set triggers based on the generation of CPU in the computer would make it a lot easier to identify the age of a device. being able to have an easy way to pull a report based on workstation age would be a huge help for us identifying an order for PC upgrades.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  3. If we have a ticket with 10 people CC, It would be externally helpful if when someone in that chain replays without CC in everyone that an icon appears on the replay or if the replay is a different colour

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. integration with Visma Yuki

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    0 comments  ·  Billing  ·  Admin →
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  5. Fix the "New" Layout to stop being so jittery.

    In the new layout, the options bar at the top of a ticket view disappears unless you scroll up, and in doing so, when it reappears, the entire screen jutters. This never used to exist on the classic layout.

    1 vote

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  6. add an personal option how clicking onto device names should work. means, i would like to see an option "open in same browser window" and "open in new ribbon" and "open in new browser window".

    it is annoying to do a search then click onto a device, do something, go back and search again and the open the next. or everytime remember to open it with a right click in a new ribbon.
    this should be sothen used everywhere i can read a device name which is clickable...

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. I live and work Israel.

    I would love to use the Billing feature inside Atera but it's not recognized by the Israeli tax authority.

    I use Green Invoice as my billing platform for all local (Israel) and global clients.

    Are there any plans to allow Billing integration for billing platforms in Israel?

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  8. BUG - Ticket disapear when the contact affected is suppress

    1 vote

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  9. is it possible to generate a report for all our customers?
    I need the list of all customers, in reports I found metrics reports,
    but I didn't find a report that brought the list of all customers.
    Can you help me with this issue?

    1 vote

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  10. Our company needs to monitor the available space for shared volume clusters so our virtual machines don't shut down all at once. The problem is that Atera can only monitor available space on drive letters and nowhere else.

    Right now we're using a powershell script to regularly check in on the cluster volume, which is far from ideal.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  11. Emails sent to technicians when a new ticket is created doesn’t include the attachments – have to open the app or website to access them.

    1 vote

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  12. For Batch billing, having some way to identify if you have sent an Invoice via email would be useful. Right now I have to track separately each invoice number that I have emailed as I email them.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  13. Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
    Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.

    1 vote

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  14. Have the ability to create a contract with a free amount without having to set a rate. This makes it possible to create specific contracts and free prices according to the customers without having to add an additional line of contract.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  15. Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !

    1 vote

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  16. Hi,

    I like your solution, will be a great service in the end. One thing I think is a bit lack luster is the granularity of permissions yo ucan set. Ex. I have a technician that should not have admin permission on his customer. He has most other permission but NOT admin. This is a problem because he needs to work with the function "Work from Home" . To be able to work with "Work from Home" he needs admin permission. That is a drawback, would be great to have a specific permission for "Work from Home" administration.
    Best regards

    1 vote

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  17. IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer

    1 vote

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  18. Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.

    Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.

    1 vote

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  19. Also, there needs to be a way to delete or hide email responses from a conversation in the ticket in the case of email NDR or even an auto response such as out of office. Generally we prefer not to have those muddying the conversation history. Our previous system allowed us to do that…

    1 vote

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  20. It will be nice to be able to send our customers a report in a way that they can zoom in or collapse different features. For example the "Agent Health Report", the customer will receive a weekly report and will be able to zoom in the Memory and CPU graph.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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