4529 results found
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better ticket overview on dashboard
I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)
2 votes -
Increased visibility of ticket status - such as the whole line being shaded differently
With the new ticket view it is harder for the support team to differentiate on the list which tickets are "awaiting customer response" or "awaiting technician response" as there is a just small circle of either green or purple next to the status. We would like tickets where they are awaiting our reply to be obvious at a glance to prevent a reply from being missed.
5 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
Manual inventory entry
I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Create a custom report to track users/endpoints
I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.
In short the more active users/endpoints the healthier my business is.
2 votes -
Dynamic (filtered) folders
Allow creating of folders based in filtered criteria (e.g. servers).
This way we don't have to remember to manually add new servers to the folder that is getting server based automation.
11 votes -
Agent Uninstall Not Removing Device From Portal
When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.
Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
I get that this can be done by not giving local admin but this often just not possible.Other RMMs we've used will do a device removal from the…
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
5 votes -
Storagecraft
Integration with StorageCraft backup products.
5 votes -
Costumize Alert Emails
Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device import of generic devices
Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Pin a ticket
Pin a ticket to the top of the list.
4 votes -
Ability in Registry Editor to delete a Key, and search function
First: I want to delete a Registry Key, but this is unavailable. I can only delete a registry value.
Secondly: It would be great to search a registry key/value.
Thanks.10 votes -
Thresold
Hello,
I have some Event viewer Tresolds. Iám missing 2 thinks here:
- Overruling the message with a understanding on instead of a copy of the event.
- If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)
Guy
1 vote -
Pull Warranty from ScalePad
Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.
15 votes -
Turn off Network Discovery in Anydesk
When Anydesk is installed on a client computer, the "Network Discovery" feature in Anydesk is turned on by default. That means that users that open Anydesk can see other computers in their network. In addition to this, users can go to Privacy and change their username in Atera. These two in combination open up for someone to impersonate for example an IT-person, and then initiate a connection request to other unknowing users.
This should be possible to adjust in Atera, so that either of these services can be turned off.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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In Customer>Passwords. Please add fields for MFA
Please add a field where we can enter the MFA verification code. When saved, the MFA codes will refresh and allow us to complete multifactor authentication to client websites with MFA enforced.
13 votes -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
20 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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