Dear support,

Could we please suggest that on your next update you can included the feature schedule in the tickets created by clients or any in any ticket, like for example on the status we could have an option schedule, that we could give a date and so on.
Now is crazy if a ticket comes through from a client and it only needs done in a couple of weeks or month, we either got to calendar which leaves in pending for a long time and affects the rating or we delete the ticket and create it in schedule, which is absurd.
Much easier if a schedule option has added to the ticket on the top bar, where the options delete, assign ticket, merge tickets etc are.
Could you please advise you team.

Thank you

Best Regards

There are daily instances where a user can't give up their machine now but can in an hour or two - being able to add a reminder to an active ticket would save us having to add external reminders or ask the user for them to remind us they are free.

how is this not a basic feature?
so many requests which require us to do a simple task in the future...

It would be great if users could create scheduled tickets themselves.
For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."

Currently, we have to create these tickets for them, which is time-consuming.
Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.

???????

hi
We use this feature all the time.
And it's really urgent for us.
Is there an update?

Thanks
Gil

any update on this. There are a lot of duplicate feature request for the same. They all should be merged together so product team can see the importance of it and implement. This is very critical for organization who work towards getting strong SLA.

Instead of being required to create a new ticket in order to schedule a time for it to trigger, it would be great to take an existing ticket and have it re-open or re-posted to open at a specific time/date.
A lot of our clients will need to be reached out to on a following Monday and having all the information there would be great

AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.

Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.

Have the ability to convert a regular ticket to a scheduled ticket, resetting the SLA until the time that has been agreed to complete the work.

Other ticket systems I have used have had an option to delay a ticket.
For example, I get a ticket to renew a license 30 days before it expires. I then delay the ticket by 25 days, and the ticket dissapears from my queue, and reappears as an active ticket 25 days later.

This would be a huge quality of life improvement for me and my team

This tool will be very beneficial since we have customers who require tickets to be implemented within 20 days; until then, the SLA will be breached. The only thing that can stop the SLA in Atera is to schedule the ticket for the required date.
What else can we do so that you can evaluate our request?
Thank you.

My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

The facility to move a ticket to scheduled tickets.

We frequently process tickets that require further action(s) to be taken after 30, 60, 90+ days from the initial ticket handling. This feature would be amazing to keep things organized.

Not a nice future to have, this is a must to keep your ticket system clean.
We get tickets throughout the year via mail with assignments that are sometimes months away. Should I then throw the ticket away and create a manual ticket? I don't think so. For our company, and the way we use Atera, this is really a game changer.

Please Atera, make this right!

This feature is extremely important. I often have tickets to be solved in 2-3 Weeks. E.G. Hardware Orders, On-Site-Services.
Currently the ticket has to stay open without a date, and i have to remember it on that specific date. An e-mail notification when the given date is reached is necessary.

+1

Please implement this feature.