Add the ability to adjust the visible columns and thus, the ability to better refine what you are looking for.

Our use case: We have 300 sites, many share very similar names. Each site has a custom 4 digit code that we have used a custom field for.

I am unable to search the site list for this code, nor can I sort by it.

Such a feature would vastly improve workflow and quality of life when dealing with custom data.

The ability to remove column that aren't used on the ticket view. e.g. remove SLA column

When viewing 'Tickets', can we rearrange the Columns? I would like to add 'custom' fields as columns and change their order on the tickets page.

Since https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44345700-tickets-with-same-subject-alert-goes-into-one-tick isn't happening, we need a way to filter tickets by the Details/Subject column. This way, all related tickets can be filtered for identification to then be merged together.

Every column in every page should be sortable, and we should have more columns that we can select to view.

Current setup:
In the adminpanel the tickets can be displayed. It is possible to set filters and save the filter so it is easy to access these again.
Columns like "Details", "SLA" etc. are shown by default.
There it is possible to define multiple filter for different use-case.

Problem:
When searching for tickets you might need to switch filters to get a good overview.
This can be time consuming when being on a call with a customer.

Improvement:
Create 2 views:
1. Filter view
This is the view which is already available and can be used to create filters and save these

2. Dashboard view
This view is a combination of mutliple filter.
The dashboard can either contain 1 column, 2 columns or 3 columns per row and the dashboard can contain multiple rows.
In each columns per row a different filter (which was created in the filter view) can be displayed.

+--------+--------+--------+
| filter | filter | filter |
+--------+--------+--------+
| filter |
+-----------------+--------+
| filter | filter |
+-----------------+--------+

Per "filter" you can define the following options
- details to display like e.g. "Details", "SLA", "Assignee", "Customer", "Agent"...
- amount of tickets to display (before pagination starts)
- widget like "ticket filter" (default), "pie chart", "graph"..

Benefit:
- keep an easy overview about all filter
- have everything available in one view
- save time as there is no need to change the filter
- a lot of requests in the area "Dashboard" and "Tickets" can be solved by this idea as it would be customizable.

Future:
- make it possible to have multiple dashboards. This can be useful when you have big customer and want to have a dashboard per customer.

We also have to swap back to the old view on our tickets - the people running and managing the helpdesk find the excessive whitespace, lack of visual marking between tickets and harder to see statuses unworkable with the new view

Include impact column in the tickets overview (have a column similar to Priority)

Any custom fields should be usable directly on the main ticket page without opening the ticket itself.
For example, we have a "category" custom field that includes different teams (IT, Telecom, Admin, Dev,...) and always have to enter the ticket to link the right team with a ticket.

Make the columns on the ticket view clickable for sorting

Ability to customize which columns and fields are viewed on main ticketing page. They want to rearrange columns in the order which is relevant to the customer's workflow and also select which columns they can view. For example, they do not need to see SLA column so they want the option to remove it.

yes, too much white page. I can only see 7 tickets in one page. We are big team and we normally have 60-70 tickets. I'm part of the management team and so need to have a holistic view of the entire team.

Also, why there is no search in tickets. I know there is global search but maybe I just want to do a quick search in tickets only. specially when I'm doing cleanup of tickets during outage.

This is 100% needed each column should be sortable as well there should be an option to choose what columns are shown on the page.

Customizable Tickets, now it's very limited. id like to be able to show column i want in a way i want. Perhaps adding a "Task" view for the ticket. More indeep tickets configs overall.

hello,
we want to sort by column in the Ticket view.
by clicking on the column.
for the moment we have to clic filters, then select the field to sort, select the way to sort. then again press ok
Too more clic indeed !
Br

We like the old layout in regards to readability better, too. However filtering is still a pain there.

we have a custom field for showing pending status (such as parts on order, or needs scheduling, etc) It would be great to see this custom field in the main view without having to open the ticket.

Agreed, we have switched back to the old interface for ticketing as its far more readable, with clear and obvious sla display and ticket assignment.

The new layout is not productive. The spacing is to wide to view the ticket status in 1 look. For example the SLA part or waiting for technician respone. Its to far apart

The previous layout was way more productive/better view.

I like the filtering and ease of use with the dropdown for status/pending/open

Please consolidate the new view more for the tickets.

Examples:
Tickets view:
If we could remove the SLA column we could see the full title.
With the new view I can only see 6 tickets at a time. The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.

Customers view:
The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.