Settings and activity

62 results found

1. Work From Home - Branding on landing page

   57 votes

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   3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

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   FBS commented  ·  December 14, 2023  ·  Edit…  ·  Delete…

   Yes, I completely agree. This definitely needs to happen.

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   FBS supported this idea  ·  December 14, 2023

2. Ability to quickly see who has Work From Home enabled

   73 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   FBS supported this idea  ·  December 14, 2023

3. work from home 2 screens

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  December 14, 2023

4. View multiple screens on Splashtop at the same time.

   634 votes

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   33 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  December 14, 2023

5. Ability to assign a contact to multiple devices for work from home

   157 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   FBS supported this idea  ·  December 14, 2023

6. Adding Notes - Documentation

   77 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  November 28, 2023

7. Revised Merge Function

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  August 01, 2023

8. Simple Ticket Merging

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  August 01, 2023

9. Zoho Books

   13 votes

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   3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   FBS commented  ·  April 13, 2023  ·  Edit…  ·  Delete…

   I would love this integration.

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   FBS supported this idea  ·  September 14, 2022

10. Link Password to Knowledge Base

    9 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  November 29, 2022

11. Max Supported OS for MAC OS

    6 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS commented  ·  November 29, 2022  ·  Edit…  ·  Delete…

    I think you mean minimum

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12. Filter by OS Version

    16 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  November 29, 2022

13. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  November 04, 2022

14. Automatically close tickets upon resolved alerts

    68 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    FBS supported this idea  ·  November 04, 2022

15. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  November 04, 2022

16. Close with Message

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  November 04, 2022

17. Display entire ticket conversation in email template

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  October 28, 2022

18. phone and sms notifications

    6 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  October 18, 2022

19. sms alert

    13 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  October 18, 2022

20. SMS

    9 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  October 18, 2022