Settings and activity

55 results found

1. Work From Home - Branding on landing page

   64 votes

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   4 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

   Yes, I completely agree. This definitely needs to happen.

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   FBS supported this idea  ·  Dec 14, 2023

2. Ability to quickly see who has Work From Home enabled

   78 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Dec 14, 2023

3. "Work from Home" Simultaneous Dual-Monitor Support

   233 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Dec 14, 2023

4. Ability to assign a contact to multiple devices for work from home

   173 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Dec 14, 2023

5. Adding Notes - Documentation

   98 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Nov 28, 2023

6. Revised Merge Function

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

7. Simple Ticket Merging

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

8. Zoho Books

   14 votes

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   3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   FBS commented  ·  Apr 13, 2023  ·  Edit…  ·  Delete…

   I would love this integration.

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   FBS supported this idea  ·  Sep 14, 2022

9. Link Password to Knowledge Base

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Nov 29, 2022

10. Bad Mac Support

    133 votes

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    37 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS commented  ·  Nov 29, 2022  ·  Edit…  ·  Delete…

    I think you mean minimum

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    FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

    Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.

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    FBS supported this idea  ·  Sep 28, 2022

11. Filter by OS Version

    17 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 29, 2022

12. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

13. Automatically close Alert tickets when resolved

    204 votes

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    15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

14. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

15. Close with Message

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

16. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 28, 2022

17. phone and sms notifications

    8 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

18. Text Message (SMS) Alerts

    36 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

19. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

20. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    Really need to add the helpdesk agent to the Mac Desktop. Also the helpdesk agent should install by default.

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    FBS supported this idea  ·  Oct 7, 2022