Settings and activity

60 results found

1. Work From Home - Branding on landing page

   59 votes

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   3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

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   FBS commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

   Yes, I completely agree. This definitely needs to happen.

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   FBS supported this idea  ·  Dec 14, 2023

2. Ability to quickly see who has Work From Home enabled

   75 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   FBS supported this idea  ·  Dec 14, 2023

3. "Work from Home" Simultaneous Dual-Monitor Support

   223 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Dec 14, 2023

4. Ability to assign a contact to multiple devices for work from home

   166 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   FBS supported this idea  ·  Dec 14, 2023

5. Adding Notes - Documentation

   87 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Nov 28, 2023

6. Revised Merge Function

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

7. Simple Ticket Merging

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

8. Zoho Books

   13 votes

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   3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   FBS commented  ·  Apr 13, 2023  ·  Edit…  ·  Delete…

   I would love this integration.

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   FBS supported this idea  ·  Sep 14, 2022

9. Link Password to Knowledge Base

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Nov 29, 2022

10. Max Supported OS for MAC OS

    6 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS commented  ·  Nov 29, 2022  ·  Edit…  ·  Delete…

    I think you mean minimum

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11. Filter by OS Version

    16 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Nov 29, 2022

12. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

13. Automatically close tickets upon resolved alerts

    71 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    FBS supported this idea  ·  Nov 4, 2022

14. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

15. Close with Message

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

16. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Oct 28, 2022

17. phone and sms notifications

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

18. sms alert

    14 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

19. SMS

    10 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

20. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022