Settings and activity

60 results found

1. Work From Home - Branding on landing page

   63 votes

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   3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

   Yes, I completely agree. This definitely needs to happen.

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   FBS supported this idea  ·  Dec 14, 2023

2. Ability to quickly see who has Work From Home enabled

   77 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Dec 14, 2023

3. "Work from Home" Simultaneous Dual-Monitor Support

   231 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Dec 14, 2023

4. Ability to assign a contact to multiple devices for work from home

   170 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Dec 14, 2023

5. Adding Notes - Documentation

   97 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   FBS supported this idea  ·  Nov 28, 2023

6. Revised Merge Function

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

7. Simple Ticket Merging

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Aug 1, 2023

8. Zoho Books

   14 votes

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   3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   FBS commented  ·  Apr 13, 2023  ·  Edit…  ·  Delete…

   I would love this integration.

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   FBS supported this idea  ·  Sep 14, 2022

9. Link Password to Knowledge Base

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Nov 29, 2022

10. Max Supported OS for MAC OS

    6 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS commented  ·  Nov 29, 2022  ·  Edit…  ·  Delete…

    I think you mean minimum

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11. Filter by OS Version

    16 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 29, 2022

12. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

13. Automatically close tickets upon resolved alerts

    79 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

14. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

15. Close with Message

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Nov 4, 2022

16. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 28, 2022

17. phone and sms notifications

    8 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

18. sms alert

    15 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

19. SMS

    11 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022

20. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 18, 2022