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  1. Anydesk universal download

    12 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Support IT aanspreekpunt shared this idea  · 

  2. Revamped Helpdesk Agent

    338 votes

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    Under Review  ·  55 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Support IT aanspreekpunt commented  · 

    Add customizable links. Add a link to knowledge base in it
    Want customers to check the KB first instead of creating a ticket.

  3. Allow for customization of columns on ticketing screen

    315 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Support IT aanspreekpunt commented  · 

    The new layout is not productive. The spacing is to wide to view the ticket status in 1 look. For example the SLA part or waiting for technician respone. Its to far apart

    The previous layout was way more productive/better view.

    I like the filtering and ease of use with the dropdown for status/pending/open

    Please consolidate the new view more for the tickets.

    Support IT aanspreekpunt supported this idea  · 

  4. Improved Customized Dashboard

    1,549 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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