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  1. Customer Contact

    70 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stéphane Goelff supported this idea  · 

  2. Share a ticket by email (full conversation and attachments)

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stéphane Goelff supported this idea  · 

  3. Allow for customization of columns on ticketing screen

    291 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stéphane Goelff commented  · 

    hello,
    we want to sort by column in the Ticket view.
    by clicking on the column.
    for the moment we have to clic filters, then select the field to sort, select the way to sort. then again press ok
    Too more clic indeed !
    Br

    Stéphane Goelff supported this idea  · 

  4. Sorting Tickets by Last Response

    17 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stéphane Goelff supported this idea  · 

  5. Customize emails for alerts

    56 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stéphane Goelff supported this idea  ·