Change a ticket to a scheduled ticket
The facility to have a function to change a ticket to a scheduled ticket

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Lisa Cyber Sharp I.T commented
The facility to move a ticket to scheduled tickets.
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Nick Pocrass commented
We frequently process tickets that require further action(s) to be taken after 30, 60, 90+ days from the initial ticket handling. This feature would be amazing to keep things organized.
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Ruud van Emmerik commented
Not a nice future to have, this is a must to keep your ticket system clean.
We get tickets throughout the year via mail with assignments that are sometimes months away. Should I then throw the ticket away and create a manual ticket? I don't think so. For our company, and the way we use Atera, this is really a game changer.Please Atera, make this right!
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Philipp Reiffenstein commented
This feature is extremely important. I often have tickets to be solved in 2-3 Weeks. E.G. Hardware Orders, On-Site-Services.
Currently the ticket has to stay open without a date, and i have to remember it on that specific date. An e-mail notification when the given date is reached is necessary. -
Mark Callwood commented
Please implement this feature.
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Mark Callwood commented
Please implement this feature.
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Ryan Rayburn commented
This is a must for those of us getting tickets about things coming up in 2-3 weeks.
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Ryan Rayburn commented
This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.
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Support . commented
The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time