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Change a ticket to a scheduled ticket

The facility to have a function to change a ticket to a scheduled ticket

60 votes

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Bekie Stringer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Nick Pocrass commented  ·   ·  Flag as inappropriate

    We frequently process tickets that require further action(s) to be taken after 30, 60, 90+ days from the initial ticket handling. This feature would be amazing to keep things organized.

  • Ruud van Emmerik commented  ·   ·  Flag as inappropriate

    Not a nice future to have, this is a must to keep your ticket system clean.
    We get tickets throughout the year via mail with assignments that are sometimes months away. Should I then throw the ticket away and create a manual ticket? I don't think so. For our company, and the way we use Atera, this is really a game changer.

    Please Atera, make this right!

  • Philipp Reiffenstein commented  ·   ·  Flag as inappropriate

    This feature is extremely important. I often have tickets to be solved in 2-3 Weeks. E.G. Hardware Orders, On-Site-Services.
    Currently the ticket has to stay open without a date, and i have to remember it on that specific date. An e-mail notification when the given date is reached is necessary.

  • Ryan Rayburn commented  ·   ·  Flag as inappropriate

    This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.

  • Support . commented  ·   ·  Flag as inappropriate

    The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time