Time Entry' entries in the main body of a ticket
Include all 'Time Entry' entries in the main body of a ticket in chronological order along with both 'Public Reply' and 'Internal note' entries, so it is possible to see in one list everything action committed on the ticket. Thanks
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau commented
This would be more highly anticipated than "Scan agentless networks with Network Discovery"...
Christophe Zaragoza commented
Very nice feature, it's important !
Dan Thomas commented
Started using Atera this week and was very surprised to find this wasn't the case already.
Really would expect all ticket activity to be in the main feed.
At the moment it's very hard to see work carried out at a glance as have to enter the ticket, go to time entries, and then check each individual entry!
It just feels very clunky and time consuming compared to most other ticketing systems I've used.
Matthew Fox commented
THIS IS SO IMPORTANT
Collin McCullick commented
This needs to happen. It's currently a pain to go back and look through previous entries to see what has been done.
Carl Oliver commented
Yes this would be a great feature and save a lot of time when working on tickets