Settings and activity

14 results found

1. Add More Payment Type

   30 votes

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   3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Dan Thomas supported this idea  ·  Jan 14, 2022

2. Add 'last technician note' as a snippet for email templates

   26 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dan Thomas shared this idea  ·  Jan 14, 2022

3. Privacy Mode for Clients

   19 votes

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   3 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Dan Thomas commented  ·  Dec 6, 2021  ·  Edit…  ·  Delete…

   This is essential working with computers in controlled environments.

   It should also log that a prompt appeared, and that the user accepted it so this can be audited later if needed.

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   Dan Thomas supported this idea  ·  Dec 6, 2021

4. Searchable and Reportable Custom Fields

   65 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Dan Thomas supported this idea  ·  Dec 2, 2021

5. Custom Fields per client

   47 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Dan Thomas supported this idea  ·  Dec 2, 2021

6. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Dan Thomas supported this idea  ·  Dec 2, 2021

7. Restrict IP Permissions with subnets or include Geo blocking

   38 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Dan Thomas supported this idea  ·  Dec 2, 2021

8. Change ticket created time

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dan Thomas shared this idea  ·  Dec 1, 2021

9. Software inventory report

   39 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Dan Thomas supported this idea  ·  Nov 22, 2021

10. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dan Thomas commented  ·  Nov 22, 2021  ·  Edit…  ·  Delete…

    This would be useful for things like new starter/leaver processes or other recurring tasks. Would be ideal if we can create templates that add certain checklists based on ticket type we could choose.

    Adding ticket templates that auto-create standard checklists would make this very useful.

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    Dan Thomas supported this idea  ·  Nov 22, 2021

11. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Dan Thomas commented  ·  Nov 22, 2021  ·  Edit…  ·  Delete…

    The ability to view screen would be a good starting point.
    Even better would be ability to remote lock and wipe, location, and force a passcode/complexity.

    Even further would be a full solution including tracking, policies, app deployment, security settings, geolocking etc. Although this may be beyond scope of Atera or justify an add-on cost for 'full' MDM.

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    Dan Thomas supported this idea  ·  Nov 22, 2021

12. Password protect the Atera agent from end-user uninstalls

    1,607 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Dan Thomas supported this idea  ·  Nov 22, 2021

13. Employee Onboarding/Offboarding Feature

    864 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Dan Thomas supported this idea  ·  Nov 22, 2021

14. Add Webroot Functionality Inside Atera

    129 votes

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    3 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Dan Thomas supported this idea  ·  Nov 22, 2021