Settings and activity

  1. 13 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Dan Thomas supported this idea  · 
  2. 197 votes

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    10 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Dan Thomas supported this idea  · 
  3. 18 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Dan Thomas commented  · 

    This would be a huge help.

    I'd like to be able to provide a weekly or monthly report of tickets listing title, type, contact, time spent, SLA details etc.

    Dan Thomas supported this idea  · 
  4. 42 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  5. 6 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Dan Thomas shared this idea  · 
  6. 7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Dan Thomas commented  · 

    Would definitely like to see ticket templates so we can have templates which have info on standard steps needed e.g. for a leaver or starter process.

    Even better would be being able to create 'tasks' on a ticket which act as a checklist and the ticket template would create the tasks automatically.

    Dan Thomas supported this idea  · 
  7. 8 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Dan Thomas commented  · 

    This is essential working with computers in controlled environments.

    It should also log that a prompt appeared, and that the user accepted it so this can be audited later if needed.

    Dan Thomas supported this idea  · 
  8. 27 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  9. 31 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  10. 121 votes

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    Under Review  ·  7 comments  ·  Ideas and Feedback » Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Dan Thomas supported this idea  · 
  11. 179 votes

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    Dan Thomas supported this idea  · 
  12. 42 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Dan Thomas commented  · 

    Started using Atera this week and was very surprised to find this wasn't the case already.
    Really would expect all ticket activity to be in the main feed.
    At the moment it's very hard to see work carried out at a glance as have to enter the ticket, go to time entries, and then check each individual entry!
    It just feels very clunky and time consuming compared to most other ticketing systems I've used.

    Dan Thomas supported this idea  · 
  13. 23 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  14. 4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Dan Thomas shared this idea  · 
  15. 31 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  16. 240 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  17. 67 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Dan Thomas commented  · 

    This would be useful for things like new starter/leaver processes or other recurring tasks. Would be ideal if we can create templates that add certain checklists based on ticket type we could choose.

    Adding ticket templates that auto-create standard checklists would make this very useful.

    Dan Thomas supported this idea  · 
  18. 1,134 votes

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    Under Review  ·  39 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Dan Thomas commented  · 

    The ability to view screen would be a good starting point.
    Even better would be ability to remote lock and wipe, location, and force a passcode/complexity.

    Even further would be a full solution including tracking, policies, app deployment, security settings, geolocking etc. Although this may be beyond scope of Atera or justify an add-on cost for 'full' MDM.

    Dan Thomas supported this idea  · 
  19. 37 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
  20. 77 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Thomas supported this idea  · 
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