4853 results found
-
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Transfer of service report
Report designed to provide login info to either clients or during the transfer of IT services from one provider to another.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
WakeOnLan with scheduler
Hi
I want to update the PCs at night. But when they are off, its not possible.
I can send manual the wakeOnLan command ... would be great if I`m able to use for this also a scheduler .. so I send on 21:45 a wakeOnLan and on 22:00 that the PCs should install all upates and shutdown when finished.
2 votes -
Time entries. Rounding above 30 seconds should round up and not down to the nearest minute.
I've noticed that time entries always round down on the minute.
So 1 minute 50 seconds shows as 1 minute on the time entry.
I assume this is a visual thing on the ticket view and not how its calculated for contract billing.
Because we can end up with times when we have a lot of small entries and if its rounded all of those down for the bill contract we could be losing out on a lot of time (money billable).3 votes -
Billing Page- Sort by Column
Under the billing page, to be able to sort by column
4 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
A reception login
As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.
An additional logon that has only access to create customers , contacts and log tickets would be a logical step.
No further function beyond this would be required.
3 votes -
logmein
We would like to see LogMeIn integration for remote desktop support.
4 votes -
monday.com
Do you have any plans for integration with monday.com?
5 votes -
Report to see Devices not Up to Date
Would like to see devices at that are not up to date
1 vote -
Set Scheduled Ticket Start Date
Creating a scheduled ticket is great, but there doesn't seem to be a way to set the scheduled ticket's start date. For example, I want to create a ticket to pop up every Quarter. I can set the recurrence to Monthly and set it to every 3 months, but it creates the initial ticket when it wants to, not when I want it to. This also becomes a problem when you have to edit the scheduled ticket - it resets the next ticket creation date, again to what it wants, not what I want.
4 votes -
report
Below is what I emailed support. Octavian suggested to add it to the feature board as this is not yet possible in Atera. Can you come back to me to see if this can be in your future road-map?
ThanksHello,
I have added a few custom fields (with drop down) to ‘Customer’ to have 1st and 2nd engineer entered for each customer. Thus, we want to assign one technician as a main and another one as a back. How can I generate a list/report with all customers showing columns with the 1st and 2nd engineer.
Thank you.
Best regards,…5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!4 votes -
Support Automation Manager Scripts (Solarwind)
Is it possible to use the scripts created with Automation Manager in ATERA or to use such a script tool?
https://rm-downloads.logicnow.com/automation-manager/AutomationManager-2.20.0.17.exe
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes -
Tenable
Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.
1 vote -
When navigating Clients, navigating back a page should keep me on the same page of devices.
When navigating a client's page, we will browse a few pages. If we go to an agent, and go back a page, it takes us to the first page of client devices. Please let us go back to the same page of devices that we started from.
It's a pain if I'm on page 3, checking uptime on each device, and it takes me back to the first page, every time.
3 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
Splashtop alternative device name in window
It would be very nice, if a changed agend name would also be changed in the Splashtop window. It looks like the Splashtop Window is using the computername. If more splashtop windows are open, so its difficult to get back to the right device.
2 votes -
right remote management en licensing
Better and extended permissions settings. We would like to give a specific customer access to remote management only on their own systems. If we create a technician for this, he is allowed far too much and can see far too much within Atera. If you can set the permissions much better on menu items, hiden notes, scripting then we can use this as a service. Perhaps a separate license can be created for this, which gives a customer the right to take over his own systems only and nothing else in the system.
2 votes
- Don't see your idea?