5030 results found
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Possibilité de crée des alertes personnalisé
Possibilité de crée des alertes personnalisées sur un client et ou un agent en particulier. Avec possibilité de pouvoir mettre l'alerte en différé et de recevoir un mail selon comment nous l'avons programmé.
1 vote -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votes -
Unselect/Unselect some patching from going through in IT Auto Profile
Being able to run major updates first and then schedule for the non major updates after.
Basically, to select the patching before they run.2 votes -
cmd
Run CMD or POWERSHELL under the current logged in User context instead of via SYSTEM.
3 votes -
Kaspersky
Have Kaspersky AV linked with Atera
8 votes -
Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Auditor Report: Should have "Windows" written instead of "win"
Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.
2 votes -
Disable Windows Updates when installing Agent
Windows auto update disabled when installing atera agent
7 votes -
Automatically move a device to another folder when it is offline for a set period of time?
Automatically move a device to another folder when it is offline for a set period of time?
3 votes -
System Optimizer
I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!
1 vote -
Advanced Search for Particular Customers for Tickets
Have an advanced search feature where you can search a particular customer for tickets
8 votes -
2 votes
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email template
Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.
7 votes -
categorize contacts
It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
Very helpful with larger customers.4 votes -
Saleforce
Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.
4 votes -
Schedule Existing tickets to switch from Pending to Open
We would like the ability to take an existing ticket and change it from open to pending and then schedule when it would switch back from pending to open on a specific date.
7 votes -
Next Step Recommendations from Tags
Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin
1 vote -
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be ab
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be able to delete the associated profile massively, other than to delete the profile and then recreate a new one.
A function that allows you to choose the profile to be disassociated and disassociated from the selected devices would be useful.1 vote -
Ability to bill tickets when they're not closed
Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.
1 vote
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