5017 results found
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knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Warranty Report
The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.
41 votes -
Patch Management Page
A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.
in the same place an overview of what devices are currently downloading/installing/updating/Failed live view
I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.
So to recap an actual patch management page, where we can manage all systems/customers etc
20 votes -
Separate File Transfer permission
I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.
18 votes -
splashtop
Granularity of control of where Splashtop is installed.
Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.8 votes -
Assign multiple technicians to a ticket
By a community member:
We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.404 votes -
TimeSheet Report - Ticket Created and Ticket Resolved information
There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.
1 vote -
TimeSheet Report - Unable to see Technician Notes
The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.
1 vote -
removing mailadres
Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....
1 vote -
Scheduled Advanced Report send by own email domain
We scheduled our custom advanced report to customer and send by weekly.
This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.
1 vote -
Asset to Location Assignment by IP
It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.
11 votes -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Ability to embed the ticket template on a site and then it will create a ticket
Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera
5 votes -
centralized backup management and deployment with Templates
it would be very practical if a centralized backup management with automatic image deployment were implemented
1 vote -
Allow agent<>user machine relationship to be updated via API
The API is a great way to update many items quickly.
To be able to update the agent's relationship with a user via code would be a real bonus.
Currently facing the prospect of updating this manually fills me with dread.
1 vote -
Sort Automation Profiles by profile name
We have a lot of Automation profiles. At the moment there is no sorting by profile name. So it is difficult to manage the profiles or have a good overview.
4 votes -
Client Ticket Assignment
Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)
6 votes -
Ticket Rows too large on screen, need a way to customise layout
Size of the row that each individual ticket takes up is too big, can only fit about 8 tickets on a 1080p screen
it still manages to also cut off the title when its too long though!
need a way to change the layout of the ticket
2 votes -
Allow Linux computers the ability to be a monitoring agent for SNMP, Network Discovery, etc. devices?
We would like to put our own linux system at a users site to monitor SNMP instead of relying one of the clients systems.
3 votes -
SNMP v3
It would be a good idea to add the functionality to be able use Network Discovery to scan devices using SNMP V3.
All our switches are configured with SNMP v3 only due to security reason and adding all these switches for monitoring has become a challenge.33 votes
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