4693 results found
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Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
5 votes -
Email Alerts for Info
Atera only seems to be able to email alerts for Critical/Warning/Resolved.
We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.
2 votes -
Different Prices per Device
It would be nice to have the ability to charge different prices per device. Right now it's $xx per month for PC's for example. However, if I want to charge extra for a computer that is running Windows 10 (not Server OS) for some reason I can't. If that "special" PC is doing something critical but is not a server I can't differentiate it with the monitoring contract.
1 vote -
Sort List of Attached Documents
list of attachments for customers sorted by name would be swell.
1 vote -
Wanna be a professional business manager
Am starting a new business
1 vote -
Automatic problem solving / display automatic solution suggestions
it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.
6 votes -
Exporting of all contacts of a customer for mass updates
Exporting of all contacts of a customer for mass updates
3 votes -
stop email alerts for a particular device
stop email alerts for a particular device
4 votes -
Technician billable time entries summary sent to customer
The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.
4 votes -
Customize Awaiting Customer/Tech Response
Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.
1 vote -
Show applied patches on each device
When patches are applied via Atera, they do not show up on the server itself.
It would be great to see them there as well and sometimes it irritates some customer
6 votes -
Add option for discounts on products/services on invoices
Add a line item on invoices to offer additional discounts
3 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
Script als Anderer Benutzer ausführen
Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin
3 votes -
Timesheet report add links
In the report add links for each values.
Example : Add link to the ticket for Ticket ID and Title and Customer Name...5 votes -
PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votes -
Schedule items and schedule items in the office 365 calendar.
So I can create a ticket and schedule an item in the 365 calendar.
But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
Come on. that has to be a feature ASAP.Schedule ticket with associated 365 calendar entry.
4 votes -
Un-merge time entries when un-merging tickets
When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.
4 votes -
Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votes -
Credential Exchange for Patch Management and automation tasks
Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.
4 votes
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