5067 results found
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Install patches on multiple devices
Ability to install one or more updates to multiple devices or groups (folders) at once
4 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
4 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)4 votes -
software
Hi. Software inventory to have automatic/inteligence to know which is :
Managed - Indicates company allow for this software to be use.
Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
Needs Review - Indicates that these applications require reviewThis can be one part of Potential Unwanted Application (PUA) also.
1 vote -
Ticket SLA warning
It would be really helpful if we could set up an automation rule that would alert us if a ticket is going over a certain SLA. Our SLA is 4 hours and so the system should be able to send an email to us - or a designated manager - to alert them of the fact.
15 votes -
Decouple the schedule from automation
The schedule to run automation needs to be decoupled from the automation profile. Instead, the schedule should be assigned to the device running the automation.
Make it so that if a device was offline at the scheduled time, there be an option to run the automation immediately on startup or after a specified delay.
8 votes -
The ability to import technician timesheets into QuickBooks and allow editing the fields.
Have the ability to customize the technician time/ticket entries in Atera and export that information directly into QuickBooks.
5 votes -
The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
Show additional Agent memory information
Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM
9 votes -
JumpCloud Integration
Hi, It would be interesting to add JumpCloud (https://jumpcloud.com) as an integration within Atera. Thank you.
2 votes -
Ticketing Product Family Automations
We offer a variety of services and not all customers have all of our services so it would be good to show/hide product families dependent on the customer.
We can then setup alot of automations depending on what product family is selected. For instance we offer, IT services, cyber security services, hosted phone & broadband services.
As an example we might setup automations if a customer selects an option within our "Hosted Phones" product family, but if a customer doesn't use us for their phones then we don't want them to see that product family.
This would open up a…2 votes -
Export lists
There should be an "Export list" option on every query. For example, I need a list of all Devices for a specific Customer, showing the Device name and availability. The Auditor report doesn't even provide the Online/Offline status.
7 votes -
block contracts show all used hours even when open
Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also
4 votes -
Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
27 votes -
Integrate with Grammarly API
Grammarly helps:
-Improve your team's communication in tickets
-Create and manage brand tone profile
-Analytics to help train staff on effective communication
-Speed up the writing process by using snippets
-Improves customer service1 vote -
global contracts
Global contracts that can be re-used by multiple customers. Ie - set up 'Break Fix' 'Project' 'Retainer' Etc and then just select which one is default for each customer. Unless I'm (and chat support) missing something. We need to create the same contract/s for each customer... which means that if terms ever change within the business we would then need to change each contract/s for each customer.
12 votes -
Automatically assign threshold profile based on operating systems/device type
Automatically assign threshold profile based on operating systems/device type
14 votes -
Use External Link as Knowledge
It would be useful to have a cleaner way of presenting an external webpage as a knowledge article. For instance, you could place the link of a Microsoft knowledge article into your knowledge base as an article and it would automatically glean the information needed to create the title and description. Then if a user clicks on the article, they are sent to the Microsoft webpage relevant to their issue.
5 votes -
SNMP - Add ability to bulk delete OID's from a device.
If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.
Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.
21 votes -
Bulk Add Contract to all Customers
If wanted to Create an Out of Hours contract you have to a) do it one at a time for each client or b) do it on one and clone it to the rest.
I want to be able to create a contract and add it to all customers.8 votes
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