5034 results found
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Ability to disable prompt for biometric setup
I would like the option to permanently stop Atera from asking me to set up biometric logins. I already reset my mfa because it was a significant number of clicks to skip the biometric login and use TOTP instead. Now that I have done this, it still requires an excessive number of clicks to login to the admin console because you have to dismiss the requests to set up biometric login.
5 votes -
Enable One way Chat & features
We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files…
7 votes -
7 votes
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Ability to add custom fields to Invoice
Ability to add our own custom fields to invoices so that we can add more information.
36 votes -
Notify users who aren't main contacts that they cannot log tickets
When enabling "Tickets by main contact only", e-mails sent in by users who aren't main contacts aren't handled in any way. It would be good if they could be notified that they aren't authorized to log tickets and to contact a main contact.
1 vote -
Ticket Reply Drafts
While the 'Restore'/'Discard' last message feature is convenient, a more robust solution would be to have a Drafts folder for ticket replies. Since the 'Restore' button only restores the last message, the last message appears to get replaced with a signature on a new message.
More control over the restore feature by replacing it with reply drafts would prevent lost replies or having to type lengthy replies somewhere else (like Word with Autosave enabled) and then copy it over.2 votes -
Exclude retired devices in Advanced Reports
Same option as in Standard Reports
2 votes -
Critical Service Keep-Alive
The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.
5 votes -
Disk Active Time Metric
Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.
8 votes -
Change the default language of the customerportal
I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.
8 votes -
Seperate Licensing management
We would like to have the ability to assign different licensing to different employees as an example if we have a security team to do some port checking or so we would like to assign them the network discovery option but not for the rest of the team that will never use it. This goes for Guest as well for example: Customer would lik to use our tool to jump on his own machines so we should be able to assign a limited license for remote management only.
6 votes -
Compact Ticket View
When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.
10 votes -
Showing 2 devices with same hostname name offline and online - After reinstallation
My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.
There is no way to clear the offline machines at a single time, Need to do it manually,
There is no hostname conflict feature in Matera
There is no way to delete the offline machines at one time
There is no option to push the Atera MSI file via the deployment tool. it can
only be done by ADThere is no information on Atera uninstallation if you can run the
uninstallation.There is no…
1 vote -
counter / tally chart / trace issues
I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:
We struggle to trace repeating issues in the ticket system. For example:
Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I…1 vote -
i would like to add a system deploy or install date
I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .
9 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
2 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
59 votes -
Add chat under "source" so i can exclude it from sending emails to customer
When I close a chat with a customer, it does not need to send an email to that customer. Would be nice to exclude it but right now, you cannot exclude it. Does not give you the option under Source in the ticket auto rules
1 vote -
Turn off pagination for the API
Turn off pagination for the API
1 vote
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