5039 results found
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Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
time entry templates
It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.
1 vote -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.
Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.4 votes -
Hide Contract Rate on ticket time entries
Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.
You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.
4 votes -
Atera End-User License
You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization
161 votes -
Customer feedback
At the moment we can only filter feedback by ticket creation date. I want the ability to filter by date feedback was left.
Also, the customer has the ability to leave a comment when filling in the feedback form. However, this information is only viewable from within the ticket. It would be more beneficial if comments were added into the report or at minimum, added as a column once the data is exported.
2 votes -
Set an alert after a device is off for a week
Alert: would be nice to set an alert that after a week that a device is down, an alert is created.
2 votes -
Ability to forward a ticket
Use case is mainly to communicate with 3rd party, without having to change the customer the ticket is under.
10 votes -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
API Call for Agent and Contact relation
Hi,
Simple request. In the web UI, you can set a contact relation to an agent.
When using the current API calls for agents and contacts, there is no field for that set relation.
Basically, we want to cross-reference that all contacts are linked to an agent.
We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.Thank you for your consideration.
3 votes -
Print/export pre-defined reports (Recent Processes)
Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.
11 votes -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT2 votes -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
Include network mapping
scheduled scan with mapping
106 votes -
2 votes
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Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
knowledge
It would be cool if technicians could access the knowledge base from the Atera mobile app.
And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.34 votes -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote
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