5071 results found
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sort devices by online or offline in client
Ability to sort devices by online or offline status with in client devices tab/folder.
5 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
5 votes -
Annually subscription Atera has to have to option to be payed monthly
€119,- euro a technician is to expensive for the limitions Atera has.
For this price there are other alternatives.€99,- a month is fine, Subscription for 1 year also fine. but it has to have to option to be payed monthly.
5 votes -
Report with Uptime
Report that shows the uptime of a device
11 votes -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Reports on Customer Portal
Reports directly from customer portal for the clients
19 votes -
Print a Ticket
Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.
127 votes -
Change Conversation order - Newest to oldest
We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section
2 votes -
bit locker
Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.
2 votes -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
160 votes -
Refresh rate Increase or Customization
There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.
4 votes -
Button to suspend BitLocker
A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine
5 votes -
Threshold profile: assign it on a site level
Threshold profile: assign it on a site level
1 vote -
Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
2 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
168 votes -
Check Connectivity to Atera Servers
Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check
5 votes -
Add name of the customer in the report via email
Add name of the customer in the report via email
1 vote -
Try Riot integration
Try Riot integration
1 vote -
Atempo integration
Atempo integration
1 vote -
Wedgeguard integration
Wedgeguard integration
1 vote
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