5039 results found
-
Fix your api to use proper grammar
Fix grammar in your API. When IT Glue syncs with Atera, the API reports back the device type of "Work station" rather than "Workstation." A workstation doesn't a have a space in the name.
1 vote -
Alerts and ticket creation rules
The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…
2 votes -
Display the email address logged into Microsoft office
Displaying the Email account logged into Microsoft Office or Teams so you can identify the user when the devices are set up as Local Accounts.
2 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
Print a Ticket
Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.
124 votes -
Ability to filter devices by device added.
Ability to filter devices by device added date.
Thank you.
4 votes -
option to add negative product and expense
Example: Microsoft 365 Business Basic is Upgraded to Business premium.
-1 Business basic has to be added, because otherwise the customer would pay to much.1 vote -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
157 votes -
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
AnyDesk Access Control List
We're requesting the ability to manage the Access Control List within AnyDesk from Atera.
This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.
This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.
7 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
165 votes -
White label agent name
Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.
162 votes -
Automatically Sync, Create, Delete Companies in Bitdefender
Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.
14 votes -
openai
OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.
6 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Hide Microsoft Defender Signature notifications on the "devices" tab
Add the ability to disable showing Microsoft defender Signature Updates.
Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.
So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.
1 vote -
Subscription customisation
It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.
For example :
If we take 3 subscriptions to Atera:
- One subscription reserved for the portal admin
- Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.
1 vote -
Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote
- Don't see your idea?