4750 results found

1. MS Office Updates

   MS Office patches not listed as an available update.
   Please enable the ability to show available/installed Office patches.

   789 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

2. Approval by Admin for new devices being added to Atera Tenant

   An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

   21 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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3. Internet Speed and Latency monitoring. With a graph in the dashboard.
   5 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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4. Email Encryption

   It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.

   2 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Email technician when they have been @ tagged on an internal note of a ticket

   When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

   332 votes

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   9 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Ticket splitting

   Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.

   22 votes

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   1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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7. OKTA

   GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

   These are some of the items that would be ideal to notify or auto-ticket created.

   4 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

8. ActivityWatcher

   Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.

   1 vote

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   0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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9. A Check box for special users

   I was looking for a way to mark some users for our customers as "special",

   We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.

   So I was looking for a way to mark the contacts for this purpous,
   What I'm looking for is like the Main Contact function but that you can customiz in som regards,
   So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.

   Cause then you could make a Custome field that you Create say like "Admin" and choose a Specific Color or a Icon or a "tag" that shows up after the users Contact name on the Contact field site under the Tenent.

   So for example you make a Admin field that you can add as a check box under a Customer like the same way Main contat check box but you can add it on multiple contacts so that you easy can see if this person is a Admin (Admin for there server for example)

   Or you make one that is Authorized customer for people that can order new user accounts or changes for that tenent.

   And then if you mark it on that contact it will show up in the contact list that they are Autherized, either with a small text box like the Main contact you have today or you choos a Tag or Icon that shows up after the users name and also shows up on the Contat info on tickets etc.

   So for example : Benjamin Fjellström (Admin) in Contact site on the tenent and maybe a new Custome field under Contact info on tickets that says (Admin)

   This could be really good for big customers with lots of people so you easy can see if the user is a Autherized person for ordering new accounts or if they are Admin on the server or whatever you wanna add to the custome field.

   I was looking for a way to mark some users for our customers as "special",

   We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.

   So I was looking for a way to mark the contacts for this purpous,
   What I'm looking for is like the Main Contact function but that you can customiz in som regards,
   So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.

   Cause then you could make… more

   1 vote

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   0 comments  ·  Customers  ·  Edit…  ·  Delete…  ·  Admin →
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10. Portal / Form Ticket Template - Improvements (consolidated)

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

    3. Core fields flexibiltiy -
       Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

    4. Default field value -
       Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

    5. Save prefilled templates -
       Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

    6. Click to move
       Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

    7. Show Fields
       Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

    43 votes

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    16 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

11. MSP Version: All settings per customer

    Atera is sold as an MSP tool, but is completely unsuitable for this.

    In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...

    10 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

12. RingCentral Integration

    I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.

    We are currently doing this through some very hackey workarounds.

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. The ability to see ticket audit trail in mobile app

    The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.

    6 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Splashtop global setting

    a way to globally or automatically disable the following setting in splashtop:

    3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.

    this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.

    •  

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. ScreenConnect Customer Session Group Integration

    It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.

    1 vote

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    0 comments  ·  ScreenConnect  ·  Edit…  ·  Delete…  ·  Admin →
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16. Device Attachment Preview

    I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. expose CC in API

    Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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18. Able to deploy patches from mobile app

    Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.

    12 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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19. standard ticket filter

    Ticket lists often start with standard filter Status:open/pending

    Thats not really helpful because of our self added statuses, like "waiting for material (pending)

    So ist would be better, instead of filtering status:open/pending, it would filtering status of type: open/pending

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage

    We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
    The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

    That is the Feature Request we would like to submit.

    5 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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