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4977 results found
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Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
9 votes -
Custom email alerts to customer/contacts
Ability to create and send custom email/text alerts to customer/contacts
6 votes -
Phone system integration for tickets
Phone system integration for tickets
5 votes -
recent processes
Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.
5 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
5 votes -
4 votes
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Allow internal IT departments or customers access their own folder
Have the ability for the customers internal IT department to have access into their own customer in Atera.
2 votes -
Mobile App: Start/Stop/Restart Windows Services on a device
Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.
16 votes -
Password Manager
Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.
149 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Device Import for onboarding new customers
I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!
3 votes -
Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes -
Email notifications when agent is installed or uninstalled, now and not later!
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away, there is zero reason that email notifications for when a Atera agent is installed or uninstalled can't be programmed as a "feature" within the week.
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away,…
3 votes -
Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
4 votes -
API: Find out if a time entry has been invoiced
NEED:
We need to be able to verify through API the INVOICED (True/False) of any time entry.EXPLANATION:
Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.WHY:
We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to be able to develop our own script to verify that time entries have been properly billed.HOW:
Currently the only way we have to find time entries is through
"get /api/v3/tickets/{ticketId}/workhoursrecords" which forces us to parse all tickets, and for each ticket call the above API. It returns the property "Billable" True/False, but not "Invoiced".
We need to know the Invoice status and the invoice number it was invoiced under.Ideally, being able to query all time entries directly, without having to specify a ticket number, would be a lot better, faster, and generate less traffic on Atera's API servers. We could search by Customer, Billed-Status, Invoice-Status, Date, etc.
NEED:
We need to be able to verify through API the INVOICED (True/False) of any time entry.EXPLANATION:
Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.WHY:
We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…5 votes -
New ticket status as canceled
Please can you add canceled status, For the tickets that do not apply or other matters.
1 vote -
Alerting - Acknowledge (ACK) and Standard Down Time (SDT)
Have switched from LogicMonitor and we have multiple accounts for multiple MSPs. Would like to request these features if not already requested or considered.
- Alert Frequency - Ability to set the frequency of the alerting. This is extremely useful if you sleep through a few alerts.
- The ability to Acknowledge alerts for alerts that could wait some time.
- The ability to set alerts as Standard Down Time with a number value in hours (i.e. SDT 4). This would suppress the alerts for 4 hours.
1 vote -
API Key - restrict by IP or FQDN
Configure the IP or FQDN that the API Key can be called from.
6 votes -
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
3 votes -
More visibility for when an agent is offline
More visibility for when an agent is offline. For example, out of 35 devices are working fine, 5 devices that are not, and i have 0 visibility to see why, so i'm in a blind spot where the customer is telling me that it is online and trying to reach out to Atera AWS site but i have no visibility. Need better ways to view the logs and i can't troubleshoot.
3 votes -
3rd Party Integration and Not Add-ons
Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera
23 votes
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