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5042 results found
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Ability to modify forgot password email template
I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.
One very lacking email capability however is there is no ability to modify the template for the forgot password process.
As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.
Could we please have the ability to modify this email template as well?
3 votes -
Can we enable RMM for the tablet or smartphone?
Can we enable RMM for the tablet or smartphone?
4 votes -
UI Scaling, Fonts
The ability to adjust UI scaling or set a much more compact view (for the browser experience) is needed. Large fonts and plenty of whitespace may look neat and clear at first, but they don't often translate to speed and efficiency for work. Having to continuously scroll around to see more than 10 items or read subsequent comments in a relatively short conversation is not optimal. I would gladly exchange all the margins and padding for relevant information that keeps me productive.
12 votes -
Tickets tabs
Tickets tabs
3 votes -
Export / import function Kowledge Base
Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.
20 votes -
Ability to mass run a script it profile from the mobile app
We should be able to run a script or automation profile against a set of machines.
For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.
2 votes -
Sophos Integration
An integration with Sophos, a global leader in cyber-security
661 votes -
Infrastructure as a Service by Virtuozzo
Looking to have IaaS on premise, and possibly as a service to be included in the Atera console
1 vote -
Check to see which machines have OneDrive up and running to ensure data is backed up in real time
Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.
1 vote -
Multiple devices per contact
Create contact and assign multiple devices to that contact
90 votes -
Change default language
It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.
7 votes -
dmarc tool
have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.
6 votes -
Add Customer Ratings Details to New UI
The old UI allowed you to see full customer ratings details (stars/category, comments, etc.) in the Ticket. With the new UI you can no longer see those details. Please add this functionality to the new UI.
1 vote -
contrat for all clients
Il serait utile de pouvoir créer un contrat et de l'appliquer à tous les clients.
1 vote -
One time Automation Patch using a certain time
Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.
2 votes -
string modification on incoming email subject lines
Goal: To be able to strip RE: re: Re: rE: FW: fw: Fw: fW: and other common modifications of email subject lines from incoming emails. Overall want to increase the rate of which tickets automatically merge when end users reply.
Suggestion: Ticket automation rule to look for strings provided by technicians on incoming emails and remove them. Create helpful tools with the automation to prevent accidental removal of valid data. Such as clearing defining what "*RE:" does vs " RE: " vs " RE:" and etc etc.
11 votes -
azure
Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.
1 vote -
Atera App through the Google Calendar App
It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.
1 vote -
Alert when an agent comes back online
When a device goes offline I can set a notification while I can't receive anything when it comes back online.
This would be very useful on servers.111 votes -
Chat
The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.
7 votes
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